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Thread: ZAES & XP Computer Slow Down

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  1. #1
    tmitchell Guest

    Default ZAES & XP Computer Slow Down

    Ever since upgrading to ZAES all functions on my XP system run much slower. Is this just me, or is this a common problem with a solution?

  2. #2
    Join Date
    Nov 2004

    Default Re: ZAES & XP Computer Slow Down

    Just you... there is no known issue with ZA and general slow down. If you can provide more details about:

    1. Your exact version of XP
    2. Was a clean install or installed over the top of another ZA. Which one?
    3. Other security tools installed even if disabled?
    4. Recent malware problems?
    5. Recent hang/crash of the system?
    6. Any more information you can provide here to users to try to help you? Slow down to do what exactly?
    7. Firefox version?

    Otherwise, with a valid license you can contact, free of charge, the ZA technical support at the link in my signature (live chat link on the main support page.

    Last edited by fax; December 23rd, 2011 at 10:01 AM.

    Click here for ZA Support
    Monday-Saturday 24x6 Pacific time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jun 2006
    The 3rd Coast - South Central Texas

    Smile Re: ZAES & XP Computer Slow Down

    Quote Originally Posted by tmitchell View Post
    Ever since upgrading to ZAES all functions on my XP system run much slower. Is this just me, or is this a common problem with a solution?
    I agree with Guru Fax,

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer and Software that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

    *** NOTICE:

    Give the Exact Type and version of Zone Alarm used, Windows Version and SP Update used, Browser type and version, other security tools installed and version.

    The More information you post the more likely users here will be able to understand the issue and try to help.

    also is this the same Laptop you had in 2008?

    is this a Laptop computer or Netbook. ?

    in your last post in March 2008 you posted

    Windows XP Pro SP3
    ZoneAlarm Security Suite
    If you have upgraded ZA Suite 9.1 to ZA Suite

    Then you need to follow the following instruction to do a Clean uninstall of Zone Alarm and a Fresh Clean install of ZA Suite

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA Extreme Security

    ZA Security Suite Multi-language, English, German, French, Italian and Spanish

    The instruction for a clean install are below,

    1. Download the latest version <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs)

    3. Remove other security tools installed. Use to double check no left overs are present.

    4. Clean your system and registry withthe Free Ccleaner.exe

    5. Download to your desktop and run the ZA removal tool, now reboot after running ZA Removal tool.

    6. Install the latest ZA version without touching any default settings.
    and Do Not restore any saved ZA Setting from old ZA version.
    Last edited by GeorgeV; December 23rd, 2011 at 01:30 PM. Reason: fix Typo
    ZoneAlarm® Extreme Security

    Click here for ZA Support
    Monday-Saturday 24 Hours Pacific Time
    Closed Sundays and Holidays

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