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Thread: ZAES 10.1.065.000 & XP Computer Slow Down

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  1. #1
    tmitchell Guest

    Default ZAES 10.1.065.000 & XP Computer Slow Down

    Ever since upgrading to ZAES 10.1.065.000 all functions on my XP system run much slower. Is this just me, or is this a common problem with a solution?

  2. #2
    Join Date
    Nov 2004
    Location
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    Default Re: ZAES 10.1.065.000 & XP Computer Slow Down

    Just you... there is no known issue with ZA 10.1.065.000 and general slow down. If you can provide more details about:

    1. Your exact version of XP
    2. Was a clean install or installed over the top of another ZA. Which one?
    3. Other security tools installed even if disabled?
    4. Recent malware problems?
    5. Recent hang/crash of the system?
    6. Any more information you can provide here to users to try to help you? Slow down to do what exactly?
    7. Firefox version?

    Otherwise, with a valid license you can contact, free of charge, the ZA technical support at the link in my signature (live chat link on the main support page.

    Thanks,
    Fax
    Last edited by fax; December 23rd, 2011 at 09:01 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,466

    Smile Re: ZAES 10.1.065.000 & XP Computer Slow Down

    Quote Originally Posted by tmitchell View Post
    Ever since upgrading to ZAES 10.1.065.000 all functions on my XP system run much slower. Is this just me, or is this a common problem with a solution?
    I agree with Guru Fax,

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer and Software that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

    *** NOTICE:

    Give the Exact Type and version of Zone Alarm used, Windows Version and SP Update used, Browser type and version, other security tools installed and version.

    The More information you post the more likely users here will be able to understand the issue and try to help.

    also is this the same Laptop you had in 2008?

    is this a Laptop computer or Netbook. ?

    in your last post in March 2008 you posted

    Windows XP Pro SP3
    ZoneAlarm Security Suite 9.1.008.000
    If you have upgraded ZA Suite 9.1 to ZA Suite 10.1.065.000

    Then you need to follow the following instruction to do a Clean uninstall of Zone Alarm and a Fresh Clean install of ZA Suite 10.1.079.000

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA Extreme Security 10.1.079.000


    ZA Security Suite 10.1.079.000 Multi-language, English, German, French, Italian and Spanish

    The instruction for a clean install are below,

    1. Download the latest version
    http://server.iad.liveperson.net/hc/...10&action=view <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry withthe Free Ccleaner.exe
    http://www.piriform.com/ccleaner/download/slim

    5. Download to your desktop and run the ZA removal tool, now reboot after running ZA Removal tool.

    6. Install the latest ZA version without touching any default settings.
    and Do Not restore any saved ZA Setting from old ZA version.
    Last edited by GeorgeV; December 23rd, 2011 at 12:30 PM. Reason: fix Typo
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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