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Thread: "Site Check" on toolbar in IE 9 appears disabled/dimmed after installing ZAExtreme10

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  1. #1
    Join Date
    Dec 2006

    Unhappy "Site Check" on toolbar in IE 9 appears disabled/dimmed after installing ZAExtreme10

    I have a laptop with Windows 7 and Internet Explorer 9.0.

    Yesterday I upgraded my ZoneAlarm Extreme Security from version 9 to version 10. Installation was successful. I followed the tips posted on this forum to remove the old version (using the Clean tool, etc.), which I've done before and works fine.

    During installation of ZoneAlarm Extreme 10, I chose the option to include the new ZoneAlarm Community Toolbar (I assume this replaces the old ForceField toolbar?). No problem. The toolbar appears in IE 9 and seems to work just fine ... except for one thing.

    On the toolbar there is a Site Check button. It always appears disabled / dimmed out / greyed out, regardless of whatever website I visit. It never changes colour (appear green, etc.). Here's a screenshot:

    I installed another license of ZoneAlarm Extreme 10 onto another laptop, and the Site Check button works - it appears green for sites that pass the check. I compared the web security settings and they are exactly the same. Note: the other laptop is running Windows XP SP3 with Internet Explorer 8.0.

    How can I get the Site Check button to work on my laptop? Do I have to remove and reinstall ZoneAlarm again? Or is there a way to remove and reinstall the toolbar separately?


    ZoneAlarm Extreme Security version:
    vsmon version:
    Driver version:
    Anti-virus engine version:
    Anti-virus signature DAT file version: 1075922112
    ZoneAlarm Browser Security: 1.5.350.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.350.0
    ZoneAlarm ForceField Anti-Phishing Database:
    ZoneAlarm ForceField Spyware Sites Database: 04.155
    Last edited by dfschmid; January 1st, 2012 at 10:23 AM. Reason: Added screenshot of problem

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