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Thread: The user profile service failed the logon

  1. #1
    wulfrune Guest

    Default The user profile service failed the logon

    I recently had to reinstall windows vista from fresh.

    All is well, I can install all my usual stuff.... with the exception of Zone alarm.

    When I install it and restart the computer; it locks me out with the following message

    "The user profile service failed the logon"

    "user profile cannot be loaded"

    and I'm left with no option (that I know of) but to reinstall Windows, which is self defeating.

    Can you help please?

    Thanks

    Wulfrune

  2. #2
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: The user profile service failed the logon

    This is an issue with the OS and not ZA. Either you didn't update all Critical and non-critical updates from MS before installing ZA and the proper OS tools were not installed, OR there is something wrong with your OS install because this module is missing or broken.

    You could try to boot to safe mode and run the ZA uninstaller from there and then try fixing the OS.

    If you cant get into safe mode I'm afraid you may need to format the drive and start over.

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  3. #3
    findley Guest

    Default Re: The user profile service failed the logon

    Quote Originally Posted by wulfrune View Post
    I recently had to reinstall windows vista from fresh.

    All is well, I can install all my usual stuff.... with the exception of Zone alarm.

    When I install it and restart the computer; it locks me out with the following message

    "The user profile service failed the logon"

    "user profile cannot be loaded"

    and I'm left with no option (that I know of) but to reinstall Windows, which is self defeating.

    Can you help please?

    Thanks

    Wulfrune
    Wulfrune,
    Hoping this might help you. Here are two possibilities to consider.
    One, there is a Microsoft fixit solution Error message when you log on to a Windows Vista-based or Windows 7-based computer by using a temporary profile: "The User Profile Service failed the logon. User profile cannot be loaded"

    Second, there is a thread on another forum which might be helpful to read and you might also post at that forum for help with your Vista OS issue Help! 'User Profile Service service failed the logon. User profile cannot be loaded.'

    Regards,
    Findley

  4. #4
    PepperEyes Guest

    Default Re: The user profile service failed the logon

    I have the EXACT same issue that I've been trying to resolve.
    I wiped my HD
    INstall Vista OS
    Install all the updates/patches
    reboot
    all is good
    as soon as I install Zone Alarm, all the user Profiles are corrupt.

    It took me 5 days to find out what was causing the problem because I haven't had issues with ZA until now. I've just renewd my subscription in November 2011...and I can't even install it now.

    VCS
    ~snip~
    Last edited by GeorgeV; January 19th, 2012 at 05:27 PM. Reason: Removed Email Address and Personal advertisement that Violated Posted Forum Rules

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