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Thread: [SOLVED] zone alarm seemingly blocking one user from the internet on log in.

  1. #1
    jacquibaby Guest

    Default [SOLVED] zone alarm seemingly blocking one user from the internet on log in.

    Sorry about the long title!

    I seem to have suddenly got a problem with zone alarm. It's been working fine for years...up until a couple of weeks ago.

    I set my computer to allowing 2 named and passworded users, both with administrator settings. I used this system for 2 weeks, my husband would log in with his password, log off or switch users and I would do the same with my log in. No problems.

    On morning,suddenly, I became disconnected to the internet under my log in.


    When I log out and in the computer again as my hubby, his internet is working fine. If I log off and log in as myself, then I cannot connect. So after looking at Chrome settings for a while and finding nothing wrong or changed... I tried accessing the internet with zone alarm turned off and it then connects.


    How can I fix this?

    Thanks in advance, I know it's something stupidly simple but I can't find it, nor can I find where to allow zone alarm to grant access to named programs...

    Jacqui

  2. #2
    Join Date
    Nov 2004
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    Posts
    17,291

    Default Re: zone alarm seemingly blocking one user from the internet on log in.

    Hi!

    as far as I know ZA does not distinguish between two users, you get the same settings for both. Must be something else in the system to block the connection under one user.

    Right click the ZA icon near the clock, about, copy, paste it here in a reply.

    Thanks,
    Fax
    Last edited by fax; January 20th, 2012 at 06:32 AM.

    Click here for ZA Support
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  3. #3
    jacquibaby Guest

    Default Re: zone alarm seemingly blocking one user from the internet on log in.

    Here it is
    ;


    ZoneAlarm Free Firewall version: 10.1.065.000
    vsmon version: 10.1.065.000
    Driver version: 10.1.065.000
    ZoneAlarm Browser Security: 1.5.350.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155


    Thanks
    Jacqui

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
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    17,291

    Default Re: zone alarm seemingly blocking one user from the internet on log in.

    Weird, probably a ZA database corruption? Since you are running an old version of ZA better to remove it entirely and installed the latest version.

    1. Download the latest version to you desktop, from here:
    Looking for the latest version?

    2. Remove your current ZA from your system control panel --> add remove programs (in XP), uninstall a program (in WIN7 or VISTA), Reboot the PC

    3. Install the latest version you downloaded in point 1

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    jacquibaby Guest

    Default Re: zone alarm seemingly blocking one user from the internet on log in.

    Thanks! I should have thought about doing that!It worked.

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: zone alarm seemingly blocking one user from the internet on log in.

    You're welcome!
    Thank you for taking the time to report back about the results.

    Closing this thread since the issue is resolved.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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