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Thread: [SOLVED] ZA Extreme Doesn't update

  1. #1
    gearhead Guest

    Default [SOLVED] ZA Extreme Doesn't update

    I have ZA extreme security suite 3 user on one laptop with XP home sp3. First I found that I had a bad install after contacting customer support and removed as per customer support instructions. I did use the ZA clean removal tool, and re-installed the latest version. I thought everything was OK till I started checking this forum thread that shows the latest version updates, and realized that again ZA is not updating. Here is what I am am at after doing a manual update a hour ago.


    ZoneAlarm Extreme Security version: 10.1.079.000
    vsmon version: 10.1.079.000
    Driver version: 10.1.079.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1077581472
    AntiSpam version: 6.3.1.4971
    ZoneAlarm Browser Security: 1.5.350.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155

    As you can see it is not up to date. Can someone tell me why this is happening? I hate to think I have to do a complete removal every time to keep updated. I have been using ZA for years and never had this problem till I upgraded to 10.1.XXX.ooo.

    Hopefully someone can shed some light on what I think is a problem.

    Thanks,

    gearhead

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: ZA Extreme Doesn't update

    Looks OK to me... seems your ZA is updating fine. Updates are released every 30 mintues up to 2 hours frequency. So you may get up to around 50 different updates per day. Depending when you check and the update frequency you have in the settings you could be ahead or behind in the DAT number.

    In the logs one section is dedicated to that (antivirus/antispyware logs)... just paste it here if you think your ZA is not updating
    Last edited by fax; January 27th, 2012 at 02:19 AM.

    Click here for ZA Support
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  3. #3
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,648

    Default Re: ZA Extreme Doesn't update

    Also if your signature DAT file # is equal or greater than the above posted # then your AV is updating ok...

    Guru GeorgeV updates this link very often :

    http://forums.zonealarm.com/showthread.php?t=78333

    Have a nice Day

  4. #4
    gearhead Guest

    Default Re: ZA Extreme Doesn't update

    Thank you Sky Soldiers and fax for replying. Im sorry for not getting back to you. For some reason I never got a email notification that there was replies to my question.

    I have to agree that I am now staying up to date as you said, but I had been checking Guru GeorgeV updates for a while and was way behind. I did do another clean uninstall and re-installed ZA a day before I posted this, and didn't check it before I posted. My bad, and I apologize for jumping to conclusions. I just don't understand why I had to do a total of two uninstalls and three installs before ZA updater started to work correctly?

    Thanks again for your replies.

    gearhead

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: ZA Extreme Doesn't update

    The fact that you were way back than the posts here may not mean your ZA was not working correctly. Probably got too stressed and didn't let ZA enough time in peace for the automatic update to kick-in.

    Don't worry, you are fine. If ZA will not update for too long you will get a warning both by the system and ZA.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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