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Thread: Anti Virus and Anti spyware error on ZAISS V 10.0.250.000

  1. #1
    olena Guest

    Smile Anti Virus and Anti spyware error on ZAISS V 10.0.250.000

    I get an error when I try to update my anti virus and anti spyware. I am also told that a secuerity update is overdue.

    I am using Windows XP, SP3. on a HP laptop
    Zone Alarm Internet Security Suite, V 10.0.250.000

    Can anyone tell me what the problem is,

    Thanks.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Smile Re: Anti Virus and Anti spyware error

    Hi;

    Your ZA database configuration files may be Corrupted..

    Also you are running a Very Old version of Zone Alarm Security Suite..

    The Current Supported version is 10.1.079.000


    Try this fail safe proceedure..

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA 10.1.079.000


    The instruction for a clean install are below,

    1. Download the latest ZA version <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry with the Free Ccleaner.exe
    http://www.piriform.com/ccleaner/download/slim

    5. Download to your desktop and run this ZA removal tool, now reboot after running ZA Removal tool.

    6. Install the latest ZA version without touching any default settings. and Do Not Restore any Saved Settings from your old Corrupted ZA install.
    Please post back here if this solution worked for you. It may help other users...
    Last edited by GeorgeV; February 1st, 2012 at 02:14 PM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
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