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Thread: [SOLVED] virtualisation in Extreme Security

  1. #1
    Dave Guest

    Default [SOLVED] virtualisation in Extreme Security

    I am unable to produce virtualisation in ZA Extreme Security version10.1.079.000. Computer= IE8, XP SP3. I have installed & reinstalled several times. On last two occasions I consulted Chat Line and downloaded the cleaning tool and reinstalled without success.

    I've looked at the threads but being computer illiterate haven't found anything ? that seems to help. I have loaded this program into a new laptop (Windows7 IE9) and the virtualisation works OK - the visible web page dissappearing on clicking the "clear virtual" button, as happened in the stand alone versions of Forcefield previously installed.

    Has anyone any remedy please

  2. #2
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    Default Re: virtualisation in Extreme Security

    Unfortunately this is a very difficult issue to resolve if it does not work. This applies to virtualization, site check and advance download scan. What I have seen working (on windows 7) is to restore the PC to a previous "system restore point" for which ZA was working (or not installed).

    I can only guess that there are elements that are not properly removed or reset in the OS registry or hard disk that uninstall or removal tool seems not able to fix.

    You may want to try to restore the system on a date in which you did not have the problem. To do so you will first need to remove ZA from the system (otherwise restore will not work properly).

    How to restore Windows XP to a previous state

    Fax

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  3. #3
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    Default Re: virtualisation in Extreme Security

    Hello,

    I also want to note that the Virtualization technology is is finicky as far as PC's it will run on reliably.

    If you try different restore points the only suggestion left is very drastic.

    Format your hard drive re-install your OS and only install all service packs and critical and non-critical Microsoft updates.

    Don't install any other software/drivers for anything else. Now Install ZA and see if Virtualization will work or not.

    If not then there nothing support can do to make it work. Virtualization just wont run on your PC at all at that point sorry.

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  4. #4
    Dave Guest

    Angry Re: virtualisation in Extreme Security

    Thanks for your suggestions. I had Forcefield installed for two years previously and it performed admirably. As mentioned I've had umpteen attempts to install ZAES on my desk computer (XP sp3 IE8) - carried out an aggresive search to delete any remaining ZA files lurking after uninstalling. All without success.

    Even installing Extreme Security in a NEW laptop (IE9 Windows7) the virtualisation has proved to be inconsistant! When logging into a (say) bank account where one has to enter security data over several pages, the virtualisation often fails to clear the pages. This therefore defeats the purpose of buying and installing this program!!

    When Forcefield stand-alone did the job, one wonders whether the bugs in ZAES were sorted out prior to marketing. A pity - further attempts to successfully install seems futile!

  5. #5
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    Default Re: virtualisation in Extreme Security

    Quote Originally Posted by Dave View Post
    When logging into a (say) bank account where one has to enter security data over several pages, the virtualisation often fails to clear the pages.
    Can you elaborate more on the above? Clearing the pages is not really a task of the virtualization.

    Quote Originally Posted by Dave View Post
    As mentioned I've had umpteen attempts to install ZAES on my desk computer (XP sp3 IE8) - carried out an aggresive search to delete any remaining ZA files lurking after uninstalling. All without success.
    yes, my experience is that you can have a chances with restore points or reformats but not with what you describe.

    Sorry

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  6. #6
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    Default Re: virtualisation in Extreme Security

    The stand alone version of Forcefield was totally different than the built in version in Extreme. Code is different.

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  7. #7
    Dave Guest

    Default Re: virtualisation in Extreme Security

    Thank you. I had assumed virtualization in Extreme Security was based on the Forcefield mode. I have little knowledge of computers or software unfortunately!
    In Forcefield I would set up virtual mode, Find the (say) Banks webpage and start entering my private data, usually this would require a further page opening for further data i.e. passwords, memorable words and so on until I got into my actual accounts. At the end of this session I'd log out without closing the actual screen/webpage - go to Forcefields tools and click to clear/remove the data. - the webpage/s would then close and I assumed all virtual data was cleared (deleted)

    This is the way it works with my new lap-top. Select Browser Virtualization 'ON', then enter/find website required - enter the private passwords erc. arrive at the Bank accounts, then log-off, go to ZA Web Security, click 'Clear Virtual Data' and the open webpage closes, indicating, I assumed, the virtual memory had been cleared?

    The problem with this is that "Clear Virtual Data" doesn't always clear/close the webpage on screen. It's a fifty/fifty chance of this happening I find.
    I apologise for the lengthy message!! We octogenarians struggle a bit!
    Last edited by GeorgeV; February 6th, 2012 at 09:26 AM.

  8. #8
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    Default Re: virtualisation in Extreme Security

    Hello,

    The clear virtual data button was never designed to close the browser window.

    It is hit and miss if it does happened. So its not considered an issue or bug.

    The clearvirtual data button was supposed to be used with no browser open.

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  9. #9
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    Default Re: virtualisation in Extreme Security

    Quote Originally Posted by Dave View Post
    This is the way it works with my new lap-top. Select Browser Virtualization 'ON', then enter/find website required - enter the private passwords erc. arrive at the Bank accounts, then log-off, go to ZA Web Security, click 'Clear Virtual Data' and the open webpage closes, indicating, I assumed, the virtual memory had been cleared?
    What you want to achieve is not by clearing the virtual data everytime you logout from your bank but by using built-in browser functions. "InPrivate Browsing" for IE9 or "Private browsing" in Firefox. Closing the web browser in these modes will clear automatically all the data for that session.

    Click here for ZA Support
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  10. #10
    Dave Guest

    Default Re: virtualisation in Extreme Security

    Thank you for your help - May I assume then that selecting the clear virtual button is actually doing just that ? Is there any way of checking please?
    Regards -

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