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Thread: [SOLVED] Unable to install for "guest" account --> Not supported, create new user

  1. #1
    ttjager Guest

    Default [SOLVED] Unable to install for "guest" account --> Not supported, create new user

    Using ZA internet security suite. I am trying to update the "guest" user on my computer...the one I'm typing on now. My software is up-to-date, and working fine for me. When I try to apply the license key to the "guest" user, it says the key is not valid. Obviously, this can't be true, as it's already installed on this computer. If you're unable to install ZA for guest users, then they would be accessing the internet completely unprotected on a computer that has a full ZA install. Ridiculous.

    Chat help was no help at all. Said software cannot be installed for two users on same computer. I've done it for years on other computers, so that doesn't make any sense.

    What's the issue?

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,462

    Default Re: Unable to install for "guest" user

    Hello,

    If you installed ZA using anything less than an administrator account, or are logged in using the PC with ZA with anything less than an administrator account this has been known to cause this issue.


    So don't use limited, Guest or anything else but admin accounts when installing and using ZA on your particular PC.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    ttjager Guest

    Default Re: Unable to install for "guest" user

    I am the only administrator there has ever been on this computer. I'm the one who installed ZA, as an administrator. There are no other users other than the "guest" account. This is a Windows 7 64-bit system.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Unable to install for "guest" user

    Sorry ZA does not support windows "guest" account. Moreover its a security risk to use the guest user. Normally this should be disabled. Just create a new limited user instead.
    Last edited by fax; January 31st, 2012 at 01:01 PM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    ttjager Guest

    Default Re: Unable to install for "guest" user

    Thanks for the windows user tip. That worked well.

    Todd

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Unable to install for "guest" user

    You're welcome!

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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