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Thread: Security update overdue

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  1. #1
    mhd Guest

    Default Security update overdue

    Hi,

    I have the same problem my ZA Extreme do not update. It appears an error sign on my tray icon which says when i hover with my mouse over it that:" security update overdue"

    ZoneAlarm Extreme Security version: 10.1.079.000
    vsmon version: 10.1.079.000
    Driver version: 10.0.217.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1078214976
    AntiSpam version: 6.3.1.4973
    ZoneAlarm Browser Security: 1.5.350.0

    I am using a Windows 7 ultimate 64b

    Thanks,

    Mihai

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Security update overdue

    If you open the main ZA interface and push "update" what does happen?
    Do you have other security software installed?
    Did you install ZA recently? Old installation? Was it working before?
    Any recent problems on the system? Virus? Crashes? Hangs?
    The information you pasted from the "about" are incomplete (several forcefield entries missing). Is this intentional? Have you checked that the serial key is correct and correspond to your purchased key?
    Which are the settings for updates under tools --> Scheduled tasks?

    More information you provide more likely other users here will be able to help.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    mhd Guest

    Default Re: Security update overdue

    Hi,

    I will answer to all your questions:

    1. When I press update an error message is displayed in the update window saying that:
    "antivirus / anti-spyware update error"
    "product update error"
    2. I have windows defender running
    3. I've used before a version of ZA but now I update it with the new version. Before was working very well
    4. No problems with the system (windows 7 ultimate, 64b
    5. only the info regarding the license was omitted.
    6. All the tasks are enabled. Product update enabled and virus update is set to 30 min frequency

    thanks,

    Mihai

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: Security update overdue

    Then probably just a bad upgrade. I would reccomend to fully remove ZA (WIN7 control panel --> Uninstall a program), reboot, run the ZA removal tool, reboot, re-download the full installer you find here and install it at defaults. Finally open the main interface and try to update it under the antivirus/antispyware section (do not try to restore previously backup settings).

    Let us know how it goes!

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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