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Thread: [SOLVED] Unable to connect to update sever --> clean install

  1. #1
    clivet Guest

    Default [SOLVED] Unable to connect to update sever --> clean install

    This started a few days, I'm getting the error message "Unable to connect to update sever" whenever ZoneAlarm attempts to update the anti virus, and the little Zonealarm icon in the lower right hand corner has a little yellow icon on it. live help gave me a bunch of stuff to try, trusted sites, proxy sever stuff and the like. But nothing worked, any ideas ????????

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Unable to connect to update sever

    Hi!
    please right click the ZA icon near the clock --> About --> Copy to clipboard --> Paste it in a reply here.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    clivet Guest

    Default Re: Unable to connect to update sever

    ZoneAlarm Extreme Security version:9.3.014.000
    TrueVector version:9.3.014.000
    Driver version:9.1.522.000
    Anti-virus engine version:8.0.2.48
    Anti-virus signature DAT file version:1076468448
    AntiSpam version:6.0.0.2385

    Gave up and purchased the 2012 version, now I can't get that to download, gets about 30- 40% done and quits with Unable to connect to download sever Please check your internet connection and try the installation again.

    I think the problem is with my sever not ZoneAlarm, but I have no anti-virus right now and this is getting very frustrating

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Unable to connect to update sever

    Assuming its not a problem from your server, you will need first to fully remove ZA 9 and then install ZA10. Exact version of the OS used?

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    clivet Guest

    Default Re: Unable to connect to update sever

    Live help gave me some more stuff to try, old version of ZoneAlarm gone, version 10 installed and working. Now I will try and download the 2012 version I purchased, if that still doesn't work I'll just wait for the hard copy to get here. Thanks for all the help.

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: Unable to connect to update sever

    Ok... Closing this thread since you already got help from official support and thinks are under control, no need to keep two lines open. Please come back directly to them in case of problems with version 2012.

    Thanks.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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