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Thread: Confusing messages on anti virus protection & License says it's expired

  1. #1
    Mango1 Guest

    Default Confusing messages on anti virus protection & License says it's expired

    Why am I getting a daily pop up message saying my "ZoneAlarm Security Suite subscription has expired" when I renewed my subscription in January 2012 & received confirmation from Zone Alarm about this:


    Hello Mike ,

    Your ZoneAlarm Security Suite 3 PC - 1 Year has been successfully renewed via our Automatic Renewal Program.

    There’s no action required on your part.


    Windows is also reporting that my anti virus protection has expired.
    Please help?

  2. #2
    Join Date
    Aug 2009
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    Default Re: Confusing messages on anti virus protection & License says it's expired

    Quote Originally Posted by Mango1 View Post
    Why am I getting a daily pop up message saying my "ZoneAlarm Security Suite subscription has expired" when I renewed my subscription in January 2012 & received confirmation from Zone Alarm about this:
    You may need to shutdown and reboot your computer a few times for ZoneAlarm to communicate to our license servers to get the updated subscription information.

    If that does not resolve your problem try the following :


    1. You can force ZoneAlarm to sync and update itself. You must be running version 10.1.065.000 or greater to do this.

    Open ZoneAlarm, click on the 'Tools' dropdown menu and select 'Synchronize License' (This requires an active internet connection to work)

    2. Try inputing your license into ZoneAlarm, by following these directions:

    http://server.iad.liveperson.net/hc/s-28464961/cmd/kbresource/kb-3914931848501917831/view_question!PAGETYPE?sc=9&sf=101133&documentid=3 44964&action=view

    I have no other suggestions to offer.If you still have issues contact support at this link :

    http://www.zonealarm.com/security/en...ce-support.htm

    Have a nice Day

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