I've been over to chat with this issue, and they recommended manually rebooting with individual services off to see if there's a conflict with ZA. I really want to avoid that, so I'm trying here first.
Advanced download protection is not initializing or running in either IE9 or FF10 on either of my machines: one uses Win 7 Pro x64 the other Win 7 home premium.
ZoneAlarm Extreme Security version: 10.1.079.000
vsmon version: 10.1.079.000
Driver version: 10.0.217.000
Anti-virus engine version: 220.127.116.11
Anti-virus signature DAT file version: 1062900064
AntiSpam version: 18.104.22.16873
ZoneAlarm Browser Security: 1.5.359.0
ZoneAlarm ForceField Spyware Scanner: 1.5.359.0
ZoneAlarm ForceField Anti-Phishing Database: 22.214.171.124
ZoneAlarm ForceField Spyware Sites Database: 04.155
Downloads in both browsers occur without scanning by ZA. Web security is on, and all advanced settings are checked, including virtualization. Here is what I've tried:
-- complete clean uninstall, clean registry w/ccleaner, web security file removal, clean install ZAES in safe mode, reboot with most services, browser add-ons, and startup programs off.
Both browsers on both machines behave as if download protection isn't there and simply download files normally.