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Thread: [SOLVED] Parental Controls error, email has already been used

  1. #1
    SwayOne Guest

    Default [SOLVED] Parental Controls error, email has already been used

    Hello
    Please forgive not sure where to put this

    In ZoneAlarm Extreme Security, under Parental Controls, I see that I have available but not installed showing, so I click to install, I then have the Setup Wizard appear, >Next>OK agreement>Please provide your registration number(which was already in the spaces)>next>Please provide Email Address(I fill in space)>next>ERROR This email address has already been used. Please check and try again?
    Can anybody help me with this please...

    Many thanks...

    ZoneAlarm Extreme Security version: 10.1.079.000
    ZoneAlarm license key: NEVER post your ZA License Key in a Public Forum where 1000's can see and Compromise it.
    vsmon version: 10.1.079.000
    Driver version: 10.0.217.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1080669312
    AntiSpam version: 6.3.1.4975
    ZoneAlarm Browser Security: 1.5.350.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155
    Parental Control License: Never Post License Keys in a Public Forum
    Last edited by GeorgeV; March 10th, 2012 at 05:02 AM. Reason: NEVER post your license key, email address, or any personal information here! Violation of Forum Rules

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Parental Controls?

    Hi!

    I moved your post to the Parental Control Topic;

    Sorry we are all users here, If you have a valid ZA license
    Please click on the Support link in my Signature then click on the LIVE CHAT Link at the top Left side of the SUPPORT page and troubleshoot the issue with Technical Support.

    Please post back here if you find a solution. It may help other users...
    Last edited by GeorgeV; March 10th, 2012 at 04:58 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    SwayOne Guest

    Default

    Sorry posting in wrong place, and for posting license keys
    Will contact Live Chat, and will report back...Thank you for your help

    Thank you for support, after contact with "Live Chat" my technical issue that I had with Parental Control has now "Been Fixed"

    Cheers..

    SwayOne
    Last edited by fax; March 10th, 2012 at 10:48 AM. Reason: merge

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Parental Controls?

    Thank you for reporting back that your issue is resolved.

    It would be great if you could detail how it was resolved, it may help other users browsing this board with the same problem.

    Thank you in advance for your support.
    Last edited by fax; March 10th, 2012 at 10:51 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    SwayOne Guest

    Default Re: [SOLVED] Parental Controls error, email has already been used

    Well, to be quite honest, I was told by "Live Chat" that ZoneAlarm did not recognize the license key that was for Parental Control...I was given a new license Key, and new Password and it was fixed...So, if any body else has same problem(it just maybe was a strange one off)contact "Live Chat".

    Thank you

    SwayOne

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: [SOLVED] Parental Controls error, email has already been used

    Excellent! Thank you.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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