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Thread: [SOLVED] Another installer or update is currently running=> Remove Windows Defender

  1. #1
    revbirch Guest

    Default [SOLVED] Another installer or update is currently running=> Remove Windows Defender

    I keep getting the following message from Truevector service: Another installer or update installation is currently running.

    It keeps the update from running. Any advice or solutions?

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Update Issue

    Quote Originally Posted by revbirch View Post
    I keep getting the following message from Truevector service: Another installer or update installation is currently running.

    It keeps the update from running. Any advice or solutions?
    Hi;

    from the limited information you provided, my guess is, It sounds you have malware or some other Program installed that is conflicting with Zone Alarm..

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer and Software that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

    *** NOTICE:

    Whenever posting here-
    Please Give the Exact Type and version of Zone Alarm used, Windows Version & SP Update used, Browser type and version, other security tools installed.

    The More information you post the more likely users here will be able to understand the issue and try to help.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: Update Issue -Another installer or update installation is currently running


    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    revbirch Guest

    Default Re: Update Issue -Another installer or update installation is currently running

    Here is my machine information:

    OS Name Microsoft Windows XP Home Edition
    Version 5.1.2600 Service Pack 3 Build 2600
    ZoneAlarm Extreme Security version: 10.1.065.000
    vsmon version: 10.1.065.000
    Driver version: 10.1.065.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1080851744
    AntiSpam version: 6.3.1.4971
    ZoneAlarm Browser Security: 1.5.350.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.350.0
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155

    I mostly use Firefox for a browser.

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: Update Issue -Another installer or update installation is currently running

    Hi!
    Fully remove ZA from XP add/remove programs. Reboot. Turn ON windows firewall. Download latest ZA (link in my previous post). Install at default (do not restore any previous setting). Check now if everything works fine.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    revbirch Guest

    Default Re: Update Issue -Another installer or update installation is currently running

    It was either a Windows Defender issue or a reset issue. I thought I had disabled Windows Defender. When I uninstalled it the problem went away. I had also reset the defaults. Either way it is gone. Thanks for the help.

  7. #7
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,285

    Default Re: Update Issue -Another installer or update installation is currently running

    You're welcome!
    But it would be good you still update to the latest version of ZA.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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