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Thread: [SOLVED] Unable to upgrade ZA Free using web installer and compatible with Firefox 11

  1. #1
    BigDave67 Guest

    Thumbs down [SOLVED] Unable to upgrade ZA Free using web installer and compatible with Firefox 11

    Let's start out by saying, I really dislike web installers. I much prefer to download full installers, from servers that support resuming.

    How can I upgrade my firewall, other than uninstalling this one and installing a different one?

    After installing Windows 7 Ultimate 64-bit, I installed ZoneAlarm Free Firewall 9.2.102.000 (using zaSetup_92_102_000_en.exe), which has since been upgraded to 10.1.079.000, tried to use the "zaSetupWeb_101_097_000.exe" web installer, ended up downloading "zaSetup_101_079_000.exe" via the download link provided by the web installer. (Had the same problem as below.)

    Now... I'm trying to upgrade my ZA Free Firewall from v10.1.079.00 to v10.1.097.000.

    When I try to download ZoneAlarm Free Firewall using the web installer (zaSetupWeb_101_097_000.exe), the installer eventually gets to 97% downloaded (after several restarts, as the installer will not maintain a connection to the server) and then will not download any more. And it took me almost 24 hours to get this far, due to server timeouts, my falling asleep waiting. Oh yes, I opted for the version without the toolbar.

    The current 'Download' window message is:

    Downloading ZoneAlarm Free ... 97%
    Estimated time left: -1 sec; Transferred 35 of 36MB at 0KB/sec.

    (There is inbound traffic at this time of about 6KB/sec.)

    Which then changes to:

    Finished downloading products. 100%

    And I get the following error message:

    The installer failed to download all the required files. Please check your Internet connection and try the installation again. [OK]

    I click on the OK button, the error message window and the 'Download' window close, and the "Resume ZoneAlarm Security Install" link is deleted from my Desktop.

    During this time I have the 'Windows Task Manager' running and on the 'Networking" tab, and it shows traffic in both directions. I can have my browser open and browse to different web sites. So there is no problem with my Internet connection, except that it is slow, a 2G wireless connection which is marginally better than dial-up.

    While the installer was still offering a link to the full download, that link is to "zaSetup_101_079_000.exe", which is the version that is already installed on my computer. It does not link to version 10.1.097.000.


    My computer is 'Dave' built and a few years old now:
    Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4800+ 2.51GHz
    Installed Memory (RAM): 2.00 GB (1.87 GB usable) {I really need to upgrade this.}
    Operating System: Windows 7 Ultimate 6.1 Service Pack 1 (Build 7601) 64-bit

    ZoneAlarm Free Firewall version: 10.1.079.000
    vsmon version: 10.1.079.000
    Driver version: 10.0.217.000

    AVG Version: 2012.0.1913
    Virus database version: 2114/4883
    Virus database release date: Tuesday, March 20,2012, 12:34 PM
    LinkScanner version: 941

  2. #2
    Join Date
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    Default Re: Unable to upgrade ZA Free using web installer

    May be you have better chances with websetup 10.1.101.000?

    Here:
    http://download.zonealarm.com/bin/fr...seHistory.html

    Otherwise call official support and report the issue. Or try to download it from another PC/Connection.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    BigDave67 Guest

    Default Re: Unable to upgrade ZA Free using web installer

    Thanks, I'll try that.

    I just found out about the new version tonight, through CNET notifying me, as this program is on my watch list. I haven't tried to download it yet, so I'll give it a try.

    Dave

  4. #4
    Join Date
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    Default Re: Unable to upgrade ZA Free using web installer

    Fully remove the old version before installing the new if you still see there are download problems. Just ensure your window 7 firewall is turned ON after removing ZA. Leave it ON, ZA will take care to turn it OFF.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    BigDave67 Guest

    Thumbs up Re: Unable to upgrade ZA Free using web installer

    Thanks fax. Didn't need to remove the old version before installing the new, see below.

    Downloaded zaSetupWeb_101_101_000_en.exe
    Deleted temporary install directory under C:\Users\username\AppData\Local\Temp (from unsuccessful install of 10.1.097.000)
    This is neccessary or the web installer won't download the new files and it just goes back to the previous errors.
    Start Windows Task Manager > Networking to monitor connection.
    Run zaSetupWeb_101_101_000_en.exe, opted to download toolbar as well. We'll see if it works with Firefox 11.0.
    Files download at about 6KB/sec

    "Download" window: Install
    Downloading ZoneAlarm Free ... *%
    Estimated time left *min; Transferred * of 36 MB at * KB/sec.
    (* changes during download)

    Connection to server timed out, resumed download at 45% (16 MB downloaded)
    Download finished without further time outs.

    ZA Free installed and initialized without incident.
    ZoneAlarm Free Firewall version: 10.1.101.000
    vsmon version: 10.1.101.000
    Driver version: 10.0.217.000
    ZoneAlarm Browser Security: 1.5.380.0
    ZoneAlarm ForceField Spyware Scanner: 1.2.104.0


    The download link in the web installer to the full download is:
    http://download.zonealarm.com/bin/fr...test_installer

    Note this is not for version 10.1.101.000, it is still for version 10.1.079.000 (See my first post.)

    Dave

  6. #6
    Join Date
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    Default Re: Unable to upgrade ZA Free using web installer

    Excellent, you are up and running. Closing this theard since the issue is resolved.

    Please PM me in case you need to post further information or open a new thread for any other ZA product related issue.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    BigDave67 Guest

    Default Re: Unable to upgrade ZA Free using web installer

    Note: The ZoneAlarm Toolbar doesn't seem to be compatible with Firefox 11.0. I had to uninstall it to be able to use FF.

    Dave

    ~~snip~~
    Last edited by fax; March 21st, 2012 at 04:49 AM. Reason: offtopic

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