Note: I know this was previously posted, but as the thread is locked I can't ask for help.

Anyway, I've just reformatted my desktop computer which runs Vista. All was running fine. I loaded all the microsoft updates, and restarted my computer. Next I loaded my Zone Alarm. Once I restarted my computer, I got the dreaded user profile error message.

Help! Please note, this is the 2nd time I've had this problem. The first time I wasn't sure if it was due to a conflict with Vista and Zone Alarm so I started from scratch, restarting me computer between each major step. Now I know that it is a conflict between Vista and ZA.

BTW, I've been using Vista and Zone Alarm successfully for years on this computer. The problem happened because I had to reformat my computer. The suggestion (to eliminate the .bak file) on the other thread suggested didn't work for me as there was no .bak file.

Thank you for your help!

Julie