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Thread: Licensing error after installation

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  1. #1
    togetfiles Guest

    Default Licensing error after installation

    Hi there,

    I tried to install ZoneAlarm 10 using the web installer zaSetupWeb_101_101_000_en.exe, but it wouldn't download and would always fail.

    That problem was found to be a CISCO VPN network driver that hadn't uninstalled properly.
    But, at the time I wasn't aware and sought the full offline download file instead, zaSetup_xxx_xxx_en.exe. Can't remember the exact name, but after installation I now suppose it to be the wrong file because I'm presented with a licensing error stating that the license has expired.

    It was difficult seeking the original offline full installer, and since then I have been in a maze of registry editing, CCleaner cleaning, and manual permissions editing on files and folder to delete them from various system folders.

    I've had three attempts at reinstalling Zonealarm Free Firewall(The web installer zaSetupWeb_101_101_000_en.exe now works fine) and on all occasions I have received an error that my license has expired and that my machine is not protected. After each failed installation I've had to clean my machine of its remnants.

    At this moment I believe that the machine is definitely ready for another attempt at installation after reading and following the advice of this post:
    http://forums.zonealarm.com/showthread.php?t=78531

    But I'd like to be sure that the steps I have taken are correct so that I will no longer receive a licensing error.

    The machine is running Windows 7 Ultimate 64bit
    The system seems to be cleaned of any previous installation(version 9 included).

    I have ZoneAlarm Free installed and fully operational, using the latest web installer, on another machine running Windows 7 Home Premium.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Licensing error after installation

    Hi;

    Where you running a previous retail version of ZA on your computer? If yes, which one exactly?

    Here is a post by the Forum Moderator on Licensing Errors..

    Cannot Connect to the Checkpoint License Server

    This is a result of the activation process not having Administrator privileges on Windows Vista and Windows 7 when trying to authenticate and save your key into the registry.







    In order to bypass this error please do the following:
    1. Right Click on the icon which starts the program.
    2. Left Click on Properties
    3. Left Click on the Compatibility Tab
    4. Check the box for "Run this Program as administrator"
    After this process is completed the program should authenticate your serial key properly and start the program.



    Links:


    Zone Labs CS: http://www.zonelabs.com/store/conten...csShopHelp.jsp

    Zone Labs Renewal: http://www.zonelabs.com/renew
    Sticky: "License Key issues" <== Click Here
    Last edited by GeorgeV; April 1st, 2012 at 05:55 AM.

  3. #3
    togetfiles Guest

    Default Re: Licensing error after installation

    Quote Originally Posted by GeorgeV View Post
    Hi;
    Here is a post by the Forum Moderator on Licensing Errors..



    Sticky: "License Key issues"
    Thanks for the pointer, but the 'Sticky' only suggests to update the license key by purchasing another. I don't intend on purchasing a license because I would like to install the free version.

    I accidentally installed ZoneAlarm Extreme Security because I thought it was ZoneAlarm Free Firewall. That is because the ZoneAlarm Free Firewall offline installer is not easily found and still I haven't found it.

    Now that ZoneAlarm Extreme Security has previously been installed on this machine, simply removing it and reverting to ZoneAlarm Free Firewall(via the web installer) will always fail stating that my *license has expired.

    *My license has expired for the free version of ZoneAlarm Free Firewall.

    ZoneAlarm Free Firewall fails to function on this machine. Why?
    Because previous installations have not entirely removed themselves and remain on my machine.

    I've tried:

    *System Restore.
    *Registry Editing (Permission included).
    *Permissions editing on Files and Folders also.
    *File and Folder deletions.
    *ZoneAlarm Clean Tool.
    *Other Registry, File and Folder, cleaning tools.
    *Control Panel\All Control Panel Items\Programs and Features\Uninstall

    All methods have failed to remove this software entirely as ZoneAlarm Free Firewall requests a license key; a license key that has no method of entry.

    To the best of my knowledge, ZoneAlarm Free Firewall should not need or be requesting a license key.
    Last edited by GeorgeV; April 1st, 2012 at 04:11 AM.

  4. #4
    Join Date
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    Default Re: Licensing error after installation

    Where you running a previous retail version on the machine? If yes, which one exactly?
    Have you closely look to the system and removed manually all "checkpoint" folders? Including in (x86) locations and hidden program data folder?
    If you where running a version 9 before have you manually remove all ZA traces using 64bit manual instructions?

    Some of the links you propose are outdated or not working. ZA removal tool is CLEAN.EXE and not cpes_clean.exe.

    Are you running with full privilegies on the system? Have you fully shutdown any security tool or imaging tools before trying to install?

    Thanks,
    Fax
    Last edited by fax; April 1st, 2012 at 01:53 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    togetfiles Guest

    Default Re: Licensing error after installation

    Quote Originally Posted by fax View Post
    Where you running a previous retail version on the machine? If yes, which one exactly?
    To the best of my knowledge, this machine never had a retail version installed, if it has then it must have been mistaken for the free version install file.

    Details given by ZoneAlarm Free Firewall when selecting "About" from the system tray icon:

    ZoneAlarm Free Firewall version: 10.1.079.000
    ZoneAlarm Browser Security: 1.5.359.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.359.0
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155


    Quote Originally Posted by fax View Post
    Have you closely look to the system and removed manually all "checkpoint" folders? Including in (x86) locations and hidden program data folder?
    Yes, I have manually removed all "checkpoint" folders from within 'program data', 'program files', and 'program files (x86)' folders.
    I went further and removed all references of "zonealarm" and "checkpoint", that identify this software, from the windows registry.

    Quote Originally Posted by fax View Post
    If you where running a version 9 before have you manually remove all ZA traces using 64bit manual instructions?
    To the best of my knowledge I never had a version 9 installed, but I have followed the removal procedures that I found in other threads. But, if you will direct me to a specific method then I can check it again.

    Quote Originally Posted by fax View Post
    Some of the links you propose are outdated or not working. ZA removal tool is CLEAN.EXE and not cpes_clean.exe.
    Yeah, apologies. It's not intentional, but a whimsical effect.
    May I have a link to download the "cpes_clean.exe" file? Thanks.

    Quote Originally Posted by fax View Post
    Are you running with full privilegies on the system? Have you fully shutdown any security tool or imaging tools before trying to install?

    Thanks,
    Fax
    Yes, I'm logged in as administrator when installing the software and Avast Antivirus is disabled during the entire install process.

  6. #6
    Join Date
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    localhost
    Posts
    17,291

    Default Re: Licensing error after installation

    Try to remove any ZA left overs in your windows 7 64bit installation by checking the system for files and folders suggested here:
    How do I manually remove Zonealarm (version 9) from Windows Vista X64 and Windows 7 X64 (skip the inital section referencing to cpes_clean.exe)

    Then save on your desktop the ZA removal tool, right click on it and "run it as administrator".

    Now, try again with the latest installer of ZAfree 10.1.101.000 you find here: http://download.zonealarm.com/bin/fr...101_000_en.exe

    Thanks,
    Fax
    Last edited by fax; April 2nd, 2012 at 12:58 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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