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Thread: [SOLVED] scan never starts --> change Screen Color

  1. #1
    samlar Guest

    Default [SOLVED] scan never starts --> change Screen Color

    I am running the latest zonealarm extreme but when I go and click start scan it goes to the windows but always show 0 scan

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Default Re: scan never starts

    Quote Originally Posted by samlar View Post
    I am running the latest zonealarm extreme but when I go and click start scan it goes to the windows but always show 0 scan
    Hi try this..

    Follow these instructions below to clean your computer of the Corrupted version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA 10.1.079.000 at this link :

    http://forums.zonealarm.com/showthre...exe#post292718
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,643

    Default Re: scan never starts

    Make sure you're at current version : The latest ZoneAlarm Extreme Security release is 10.1.079.000.

    Your database could be corrupt.Try to reset.Tools > Preferences > Click Reset to Defaults and OK and reboot.I wouldn't Restore old settings.You could reintroduce issue.Update AV/AS Signature and run scan.

    You could also do clean install.Just follow Guru GeorgeV instructions at this link :

    http://forums.zonealarm.com/showthre...561#post293561

    Out of suggestions here.If issue not resolve and you have a current valid license address issue with Tech Support :

    http://www.zonealarm.com/security/en...ce-support.htm

    Have a nice Day

  4. #4
    samlar Guest

    Default Re: scan never starts

    did a clean install waiting to see if it starts have the latest.

  5. #5
    samlar Guest

    Default Re: scan never starts

    It turned out that the high contrast black they had the computer set for made it impossible to see that zonealarm antivirus was looking at files. It was not my computer I change the windows appearance back to what it should be then I could see that it was scanning.

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,461

    Default Re: scan never starts

    Quote Originally Posted by samlar View Post
    did a clean install waiting to see if it starts have the latest.

    It turned out that the high contrast black they had the computer set for made it impossible to see that zonealarm antivirus was looking at files. It was not my computer I change the windows appearance back to what it should be then I could see that it was scanning.

    Thank you for Reporting back on your success..

    I will Close this Thread since the issue is Resolved..
    You may "PM" me if you want to add any comment to this Thread,
    or post a new thread for any other problem with Zone Alarm..

    Have a nice day..
    Last edited by GeorgeV; April 17th, 2012 at 04:43 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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