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Thread: Upgrade troubles

  1. #1
    Ericvanderveen Guest

    Unhappy Upgrade troubles

    Hello

    Although a satisfied user since 2006, I ran into trouble with ZAES 2012.

    I upgraded from an earlier version (2011). Initially the upgrade went OK.
    However, PC then slowed down to a crawl, and ZAES 2012 operated erratically.

    Following other forum posts I did a full uninstall:
    1. Uninstall using win programs & features
    2. Ran both CCleaner, PC tune-up and regseek to clean the registry
    3. Manually removed files and folders (showing all files and folders in explorer)
    4. Manually searched & cleaned registry.

    I thought that was pretty thorough. Then I did a reinstall using the stand-alone installer (10.1.079). Strange thing... upon starting the installer it says 'a previous version was found, click to upgrade'. Odd, since I thought my clean was thorough... So I proceeded anyway. That went OK it seems. At least my PC is back to normal speed.

    But.... ZAES2012 now gives me a warning, saying my computer is at risk. Clicking the fix-it button does not give any change or response.

    So I go to the 'Computer' tab. The message in red there is 'automatic reply is not set properly'.

    So I go to settings, and to try change it manually. It says in red: 'update check is not scheduled'. So I click that, brings me to the 'Scheduled tasks' screen. Here, no scans are scheduled, and product update is disabled.

    Now.... whatever I choose, and click OK, nothing changes!!! I cannot set a schedule, I cannot get rid of the warning.

    I'm sot even sure to what extend my PC is presently protected.

    Plz help!

    Eric

    ZoneAlarm Extreme Security version: 10.1.079.000
    ZoneAlarm license key: NEVER POST YOUR SERIAL KEY IN A PUBLIC FORUM!
    vsmon version: 10.1.079.000
    Driver version: 10.0.217.000
    AntiSpam version: 6.3.1.4973
    ZoneAlarm Browser Security: 1.5.359.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155
    Last edited by fax; April 16th, 2012 at 11:51 AM. Reason: License key

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Upgrade troubles

    Hi!

    as a licensed user you can contact, free of charge, the ZA technical support at the following link:

    http://support.zonealarm.com

    I am sure they will be able to help. Please look for the live chat link in the main support page.

    Let us know how you have managed to resolve the issue. It will help other users with the same problem.

    Thanks,
    Fax
    Last edited by fax; April 16th, 2012 at 11:31 PM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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