Although a satisfied user since 2006, I ran into trouble with ZAES 2012.
I upgraded from an earlier version (2011). Initially the upgrade went OK.
However, PC then slowed down to a crawl, and ZAES 2012 operated erratically.
Following other forum posts I did a full uninstall:
1. Uninstall using win programs & features
2. Ran both CCleaner, PC tune-up and regseek to clean the registry
3. Manually removed files and folders (showing all files and folders in explorer)
4. Manually searched & cleaned registry.
I thought that was pretty thorough. Then I did a reinstall using the stand-alone installer (10.1.079). Strange thing... upon starting the installer it says 'a previous version was found, click to upgrade'. Odd, since I thought my clean was thorough... So I proceeded anyway. That went OK it seems. At least my PC is back to normal speed.
But.... ZAES2012 now gives me a warning, saying my computer is at risk. Clicking the fix-it button does not give any change or response.
So I go to the 'Computer' tab. The message in red there is 'automatic reply is not set properly'.
So I go to settings, and to try change it manually. It says in red: 'update check is not scheduled'. So I click that, brings me to the 'Scheduled tasks' screen. Here, no scans are scheduled, and product update is disabled.
Now.... whatever I choose, and click OK, nothing changes!!! I cannot set a schedule, I cannot get rid of the warning.
I'm sot even sure to what extend my PC is presently protected.
ZoneAlarm Extreme Security version: 10.1.079.000
ZoneAlarm license key: NEVER POST YOUR SERIAL KEY IN A PUBLIC FORUM!
vsmon version: 10.1.079.000
Driver version: 10.0.217.000
AntiSpam version: 22.214.171.12473
ZoneAlarm Browser Security: 1.5.359.0
ZoneAlarm ForceField Spyware Scanner: 126.96.36.199
ZoneAlarm ForceField Anti-Phishing Database: 188.8.131.52
ZoneAlarm ForceField Spyware Sites Database: 04.155