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Thread: Upgrade troubles

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  1. #1
    Ericvanderveen Guest

    Unhappy Upgrade troubles

    Hello

    Although a satisfied user since 2006, I ran into trouble with ZAES 2012.

    I upgraded from an earlier version (2011). Initially the upgrade went OK.
    However, PC then slowed down to a crawl, and ZAES 2012 operated erratically.

    Following other forum posts I did a full uninstall:
    1. Uninstall using win programs & features
    2. Ran both CCleaner, PC tune-up and regseek to clean the registry
    3. Manually removed files and folders (showing all files and folders in explorer)
    4. Manually searched & cleaned registry.

    I thought that was pretty thorough. Then I did a reinstall using the stand-alone installer (10.1.079). Strange thing... upon starting the installer it says 'a previous version was found, click to upgrade'. Odd, since I thought my clean was thorough... So I proceeded anyway. That went OK it seems. At least my PC is back to normal speed.

    But.... ZAES2012 now gives me a warning, saying my computer is at risk. Clicking the fix-it button does not give any change or response.

    So I go to the 'Computer' tab. The message in red there is 'automatic reply is not set properly'.

    So I go to settings, and to try change it manually. It says in red: 'update check is not scheduled'. So I click that, brings me to the 'Scheduled tasks' screen. Here, no scans are scheduled, and product update is disabled.

    Now.... whatever I choose, and click OK, nothing changes!!! I cannot set a schedule, I cannot get rid of the warning.

    I'm sot even sure to what extend my PC is presently protected.

    Plz help!

    Eric

    ZoneAlarm Extreme Security version: 10.1.079.000
    ZoneAlarm license key: NEVER POST YOUR SERIAL KEY IN A PUBLIC FORUM!
    vsmon version: 10.1.079.000
    Driver version: 10.0.217.000
    AntiSpam version: 6.3.1.4973
    ZoneAlarm Browser Security: 1.5.359.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155
    Last edited by fax; April 16th, 2012 at 11:51 AM. Reason: License key

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