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Thread: Anyone Using v9.0 ZASS Still Reciving AV Updates?

  1. #1
    eecon Guest

    Exclamation Anyone Using v9.0 ZASS Still Reciving AV Updates?

    I Live Chatted with Tech Support today and they could not answer definitively if the version 9.0 Branch installations of ZASS are still being provided with AV definition updates.

    Anyone out there using the older version branches still getting AV updates?

    Thanks.

  2. #2
    Join Date
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    Default Re: Anyone Using Branch v9.0 ZASS Still Reciving AV Updates?

    You can check here for signature DAT file version comparision is equal or greater than the above posted # then your AV is updating ok at this link :

    http://forums.zonealarm.com/showthread.php?t=78333

    Have a nice Day

    ZoneAlarm Extreme Security version: 10.1.079.000
    ZoneAlarm license key:
    vsmon version: 10.1.079.000
    Driver version: 10.1.079.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1081316288 <==
    AntiSpam version: 6.3.1.4971
    ZoneAlarm Browser Security: 1.5.359.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.53.235
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155

  3. #3
    eecon Guest

    Default Re: Anyone Using Branch v9.0 ZASS Still Reciving AV Updates?

    Thanks.

    I'll rephrase my original question because I may have been unclear (because I'm using the latest v10 and would like to go back):

    Is there anyone still using the previous older v9.0 series ZASS and still able to receive AV Updates?
    Last edited by eecon; March 19th, 2012 at 08:19 PM.

  4. #4
    Join Date
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    Default Re: Anyone Using Branch v9.0 ZASS Still Reciving AV Updates?

    The point I was trying to bring across was if version 9 still providing updates for you.Compare the Dat file with what is posted.Then the server is still providing updates for version 9.

    Have you tried to rest your database.Could be corrupt to see if version 9 is still capable of updating.Just a thought.

    No other suggestion on this end.

    Have a nice Day
    Last edited by Sky Soldiers; March 19th, 2012 at 06:53 PM. Reason: Rephrase

  5. #5
    Join Date
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    Default Re: Anyone Using Branch v9.0 ZASS Still Reciving AV Updates?

    Quote Originally Posted by eecon View Post
    Thanks.

    I'll rephrase my original question incase I was unclear:

    Is there anyone still using the previous older v9.0 series ZASS and still able to receive AV Updates?
    As I mentioned in my PM to you..

    Here is a Quote from the Forum Moderator..

    Continuing ZASS 9.x support?

    Av updates in 9.3.037 will continue for now.

    You can get very basic support for 9.3

    but if there is an issue or problem you won't get any help fixing it in 9.x

    You will be asked by support to upgrade to 10.x

    So you can continue running 9.3.037 if you like.


    Forum Moderator
    http://forums.zonealarm.com/showthread.php?t=77737
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    eecon Guest

    Red face Re: Anyone Using v9.0 ZASS Still Reciving AV Updates?

    GeorgeV ..... Thanks for the link to the Moderator's posting from last August 2011 ..... I appreciate that info.

    Since I already upgraded to the latest v10 in February and have issues that tech support has been unable to resolve for me, I would like to return to my issue-free v9.0 ZASS if updates continue to be supplied for the time being. If not, then of course there is no point in going through the exercise.

    Thus, I believe my question remains a reasonable one for today, because it's been 7 months since the Moderator's posting.

    i.e. .... Is anyone still using a version 9.0 ZASS and receiving AV updates successfully as of today March 2012?

    Thanks again.

  7. #7
    Join Date
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    Default Re: Anyone Using v9.0 ZASS Still Reciving AV Updates?

    Please write directly to ZA live chat support. They will be pleased to address your issue. Link to support is in my signature.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    eecon Guest

    Question Re: Anyone Using v9.0 ZASS Still Reciving AV Updates?

    Uhmm ... I mean no disrespect, but like that was the first thing I did as stated in my OP.

    I spent 15-20 minutes with Live Chat and in the end they could not solve my issue nor answer my question about v9.0 updates. I can send you the transcript if you wish.

  9. #9
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    Default Re: Anyone Using v9.0 ZASS Still Reciving AV Updates?

    Hi!
    you may want to try again with them. ZA official support is the only channel that can tell you if AV updates are still running on version 9.

    May be you should try to re-phrase your question better. There is no use to post here. We are all users. You can also install version 9 and see if DAT are downloaded correctly. If there are no errors then AV updates are still working.

    You should however consider that regardless if the AV updates works or not, the ZASS 9 is running an old antivirus engine. The protection that will provide is suboptimal. Why then insisting on having a security tool that does not provide the protection you should need?

    It would be better (protection wise) if you run the most up to date version of ZASS with the web security turned OFF that is the component not running on your system.

    Finally, if you have the occasion to start clean (fresh install of XP) do not hesitate to reinstall ZA. It will likely work fine since what you describe is either a conflict with a third party software or a browser component that is not compatible with ZA.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  10. #10
    eecon Guest

    Wink Re: Anyone Using v9.0 ZASS Still Reciving AV Updates?

    Okay, thanks fax ..... I'll try your suggestions. Worst case it is that I'll probably step-up to Win7 on my two everyday PCs after several years of procrastination (my bad). I have a seldom-used WinXP Pro 32-bit laptop which still has an old expired v8.0 ZASS and I'll use one of my current unused 3-PC licenses to install v9.0 on it as a test platform regarding the AV updates. I'll try to post back later in the week once I dig it out from the bottom of my storage room pile :-)

    Thanks again.

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