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Thread: License key problem

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  1. #1
    mserjeantson Guest

    Default License key problem

    I'm trying to load Zonealarm Seciruty Suite 10.1.035.000 onto a new Win 7 computer - I have a license for 3 machines & have only installed the software onto 2 machines so far. I have cut and paste the license key from my original order email but the system keeps on rejecting this as incorrect.

    Does anyone have any suggestions? I'm probably doing something stupid but I have never had this sort of problem when loading ZA in the past.

    Thanks

    Meyricke

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: License key problem

    Quote Originally Posted by mserjeantson View Post
    I'm trying to load Zonealarm Seciruty Suite 10.1.035.000 onto a new Win 7 computer - I have a license for 3 machines & have only installed the software onto 2 machines so far. I have cut and paste the license key from my original order email but the system keeps on rejecting this as incorrect.

    Does anyone have any suggestions? I'm probably doing something stupid but I have never had this sort of problem when loading ZA in the past.

    Thanks

    Meyricke
    Hi;

    First you need to do a Clean Un-install of the old ZASS version..

    then Try this proceedure..

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA 10.1.079.000



    The instruction for a clean install are below,

    1. Download the http://server.iad.liveperson.net/hc/...10&action=view <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry withthe Free Ccleaner.exe
    http://www.piriform.com/ccleaner/download/slim

    5. Download to your desktop and run the ZA removal tool, now reboot after running ZA Removal tool.

    6. Install the latest ZA version without touching any default settings,
    and Do Not Restore Save Settings from the old install.
    If the above does not resolve your License Issue..

    Then Follow the Forum Moderators Instruction posted at the TOP of the Helpful Hints and Links Section..

    Sticky: "License Key issues"
    Last edited by GeorgeV; April 29th, 2012 at 05:36 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,648

    Default Re: License key problem

    Helpful license links.

    'Synchronize License' at this link :

    http://server.iad.liveperson.net/hc/...99&action=view

    How do I input my License Key :

    http://server.iad.liveperson.net/hc/...64&action=view

    Have a nice Day

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