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Thread: [SOLVED] Installing ZA free - asks me to uninstall non-existent old version

  1. #1
    Join Date
    Aug 2011
    Posts
    9

    Exclamation [SOLVED] Installing ZA free - asks me to uninstall non-existent old version

    I had ZA Security Suite on my HTPC for a year, as I got a deal on it. Then the subscription ran out and I figured the Free version woudl suffice.

    I uninstalled the old version, restarted, then tried to install the Free version using zaSetupWeb_102_047_000. It gives this error:

    "Your current version of Zonealarm needs to be uninstalled first. After Zonealarm has been uninstalled please proceed with install this new verwsion.

    Click "Yes" to uninstall and "No" to exit.


    I click "yes", and my CPU does a bit of thinking for a couple seconds, adn then nothign happens.

    Then deleted all the Checkpoint folders in Program Files and Program Data, and User]Name\Appdata\, and looked for a couple ZA* files that i read may be left over in my System32 fodler, but none were there.

    I've also tried the latest ZA Cleaner i codul find, but with no change.

    What on earth am I missing?

    Any help woudl be great, thanks.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Smile Re: Installing ZA free - asks me to uninstall non-existent old version

    [QUOTE=mikehamm;293811]I had ZA Security Suite on my HTPC for a year, as I got a deal on it. Then the subscription ran out and I figured the Free version woudl suffice.

    I uninstalled the old version, restarted, then tried to install the Free version using zaSetupWeb_102_047_000.
    It gives this error:

    "Your current version of Zonealarm needs to be uninstalled first. After Zonealarm has been uninstalled please proceed with install this new verwsion.

    Click "Yes" to uninstall and "No" to exit.

    I click "yes", and my CPU does a bit of thinking for a couple seconds, adn then nothign happens.

    Then deleted all the Checkpoint folders in Program Files and Program Data, and User]Name\Appdata\, and looked for a couple ZA* files that i read may be left over in my System32 fodler, but none were there.

    I've also tried the latest ZA Cleaner i codul find, but with no change.

    What on earth am I missing?

    Any help woudl be great, thanks.[/QUOTE]

    ++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++++

    Try this safe proceedure..

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA Free 10.2.047.000




    The instruction for a clean install are below,

    1. Download the latest version: http://www.zonealarm.com/security/en-us/zonealarm-free-antivirus-firewall.htm <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry withthe Free Ccleaner.exe
    http://www.piriform.com/ccleaner/download/slim

    5. Download to your desktop and run the ZA removal tool, now reboot after running ZA Removal tool.

    6. Install the latest ZA version without touching any default settings,
    and Do Not Restore Saved Settings from the old install.
    Last edited by GeorgeV; May 6th, 2012 at 08:17 AM.

  3. #3
    Join Date
    Aug 2011
    Posts
    9

    Default Re: Installing ZA free - asks me to uninstall non-existent old version

    Thanks, that Appremover seemed to do the trick. I also found another Checkpoint folder that I had missed earlier.

    Thank you!

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Smile Re: Installing ZA free - asks me to uninstall non-existent old version

    Your Welcome...

    Thank you for taking the time to Report Back..

    GeorgeV
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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