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Thread: Ukash malware infection help

  1. #1
    quimeradouro Guest

    Thumbs down Ukash malware infection help

    ZAES did not detected the Ukash virus, I have my PC blocked. Only windows explorer seems to work, access to ZA not possible. I have tried a system restore in safe mode, but did not work. Desperatly need instructions to remove the malware ?
    Toshiba portege with Windows 7, malware name is "Polícia de Segurança Pública Ukash Vírus".
    Txks
    Quim

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: Ukash malware infection help

    Hi!
    please follow all the steps as detailed here:
    Malware Clean-up Guidance
    (if you cannot perform one step skip to the next)

    It may be better to post directly your logs at bleepingcomputer or spywarehammer, so you can get a step-by-step cleaning help. The infection me be hard to remove and its done via a rootkit.

    .. and for the future, read below:
    xyz was not detected. What I should do?

    Thanks,
    Fax

    Click here for ZA Support
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