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Thread: No mail in junkmail folder

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  1. #1
    Frank Atkinson Guest

    Default No mail in junkmail folder

    ZoneAlarm Extreme Security version: 10.1.079.000

    Outlook 2007, windows7

    seems that zonealarm is not putting any mail in the zonealarm junkmail folder.

  2. #2
    Join Date
    Nov 2004
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    localhost
    Posts
    17,292

    Default Re: No mail in junkmail folder

    This may be due to many different issues:

    1. Corrupted ZA settings;
    2. You have filters moving e-mail from the inbox . If you have rules moving messages from the inbox to other folders based on sender, mail account, keyboard, these will not be filtered by ZA. ZA antispam can only filter messages after they are landed in your inbox
    3. Configuration settings in Outlook points to a different default inbox. A symptom for this is that you have multiple ZA antispam folders across different main PST files. Ensure that in the accounts settings, "data files" tab, the default pst selected is the right one (e.g. outlook.pst) and not, for example, "achive.pst".
    4. The add-in got disabled in outlook. See here on how to fix it.
    5. You are using a localised (different than US/EN) version of the OS or outlook
    6. You are using outlook connector (not compatible with ZA) and now replaced by the direct access via POP3 to popular e-mail servers like hotmail or gmail

    Did it ever worked before or it is just a fresh install of ZA?

    Thanks,
    Fax
    Last edited by fax; June 19th, 2012 at 08:57 AM.

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