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Thread: [SOLVED] ZA Free claims update needed but will not update

  1. #1
    panowest Guest

    Exclamation [SOLVED] ZA Free claims update needed but will not update

    I installed ZA Free Firewall but it says I have the Antivirus + Firewall installed. It says it needs updated but will not update.

    I have used the ZA Uninstaller and reinstalled the latest version of the ZA Firewall only, but it still says I have the firewall/antivirus version and still says the "security update is overdue".

    How do I fix this?

    Windows 7 Home Premium.
    ZA version 10.2.057.000

  2. #2
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Zonealarm claims update needed but will not update.

    This is a known bug in the Free Firewall version 10.2.57 and 10.2.64

    The Free firewall has the option to install AV now with a click of a button.

    But after 7 days you start getting this popup because we are checking if you done an Av update or not when we should not IF you haven't installed AV.

    So ignore this. We will fix it soon in an update.

    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    GoldBeachBiker Guest

    Default Zonealarm free firewall problem AV update way overdue

    *** WHEN *** will the issue of "Updating ZoneAlarm because ZA checks for an AV update" be done. "We will fix it soon in an update." hasn't happened yet, and I keep getting a pop-up reminder to update.

    Originally Posted by Forum-Moderator
    This is a known bug in the Free Firewall version 10.2.57 and 10.2.64

    The Free firewall has the option to install AV now with a click of a button.

    But after 7 days you start getting this popup because we are checking if you done an Av update or not when we should not IF you haven't installed AV.

    So ignore this. We will fix it soon in an update.

    Forum Moderator
    Last edited by GeorgeV; July 9th, 2012 at 12:31 PM. Reason: offtopic content removed

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: Zonealarm free firewall problem AV update way overdue

    Hi;

    Sorry, we are all users here in this Forum,

    ZoneAlarm has traditionally NEVER given release dates for their products.

    So we cannot give you a specific date.

    you will have to wait for the next version of ZA Free,

    there is no ETA yet,
    it could be next week or maybe by the end of July
    ..

  5. #5
    Windmaker Guest

    Angry Overdue security update alert won't go away!

    I am puzzled by an overlay icon (exclamation point inside of a triangle - just like the one posted along side this post title) on top of my taskbar Zone Alarm icon that is an alert for, "overdue security update". When I open the ZA window and click on update, the message reads, "You are up to date", but the "overdue update alert" icon remains.

    Why is this icon there in the first place and how do I get rid of this icon?

    Thanks for your consideration.....
    Last edited by GeorgeV; July 11th, 2012 at 12:10 PM.

  6. #6
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Overdue security update alert won't go away!

    This is an known issue and will be fixed in the next release.

    For now all you can do is ignore the alerts.

    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    sodapop554 Guest

    Default ZA Security Update Overdue?!

    I have the ZoneAlarm Free Firewall (no antivirus). Yet just now upon moving my mouse over the ZA icon in the quick launch area it says that a security update is overdue. I've tried checking ZA for updates & it doesn't find any.

    1: Is this "update" for the antivirus part of it I don't have?

    2: How can I get it to stop saying this?

  8. #8
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,464

    Default Re: ZA Security Update Overdue?!

    Hi sodapop554;

    I see that you are Back again with an issue that has already been posted here in the Free Firewall section several times..

    NOTE: Please read a few of the Sticky Post at the top of this section and/or a few of the Current post FIRST before posting here..,

    or use the Forum "SEARCH" feature first.. thank you..

    This is an known issue and will be fixed in the next release.

    For now all you can do is ignore the alerts.

    Please read all of the post below..

    I will close this thread since this is a know issue with a solution already provided.

    Thank you for your corroperation ..

    Here is the product update link..

    http://www.zonealarm.com/security/en...download-b.htm <== click here
    Last edited by GeorgeV; August 22nd, 2012 at 04:25 AM. Reason: updated

  9. #9
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: ZA Free claims update needed but will not update => ignore this, We will fix it s

    To avoid dispersion I have merged all threads about the same issue in one.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  10. #10
    panowest Guest

    Default New update is working

    I just wanted to confirm to those posting about the ZA Update Needed error that the new version 10.2.068.000 is working and did clear up the problem for me.


    Perhaps this info could be added to the sticky too.
    Thanks ZA.

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