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Thread: [Solved] Uninstall ZA problem => download clean.exe

  1. #1
    ccg Guest

    Thumbs up [Solved] Uninstall ZA problem => download clean.exe

    I am trying to uninstall ZoneAlarm Security suite and continue to get a message that "ZoneAlarm Security Suite Antivirus" cannot be uninstalled. Could someone advise?

    I removed ZoneAlarm using "Add or Remove Programs" in the control panel, then installed and ran the program "Appremover". However, the antivirus remains.

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: Uninstall

    RIght Click the ZA icon near the clock, about, copy to clipboard, paste it in a new message. OS used? XP SP?, WIN7 SP?. How the issue has developed?

    Also explain what you have done with appremover, there is not ZA uninstall feature in that application. You may have therefore broken ZA even more.

    More information you post about your system and the problem you are experiencing more likely other users here will be able to help.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    mrtraska Guest

    Default Re: Uninstall

    Help!! I'm having a similar problem: I can't completely uninstall ZoneAlarm Extreme Security. I installed it a year ago and kept it updated. Now the subscription has expired and I thought I might try the beta version for free, but before I can load anything new, I have to uninstall the old ZoneAlarm. Trouble is, I tried uninstalling via the control panel, uninstalling other ways, and the new package still warns me that I have to uninstall the old one and asks if I want to do that. When I agree to let it uninstall, nothing happens. I've even tried the famous ZoneAlarm removal tool cpes_clean.exe -- and still, nothing happens. Nothing at all!

    Despite the fact that the control panel programs and features window tells me that ZoneAlarm isn't there anymore, I still found traces of it in the Users/appdata folders and in the program files and program data folders -- and I removed all those manually and again tried the removal tool. Rebooted and tried again, rebooted and tried yet again. Nothing happened, and the new package still tells me that I have to uninstall the old one. NUTS!!!!! There could be traces of Extreme Security still hiding somewhere in my Windows system32 folder or elsewhere, and I don't know where to look anymore. BTW, I'm using Windows 7 home premium 32-bit, and I think my ZoneAlarm Extreme Security package was version 10.0.25.0. Meanwhile, I'm without coverage, except for Windows Defender ...

    Anybody got any ideas as to how I can get the last of this off my drive so I can load the new beta package??? And talk English, please: I don't have an IT background, even though I'm more experienced around computers than the average layman (my first computer was an IBM PS/2 back in 1986).

    Signed,
    Damsel in distress

  4. #4
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Smile Re: Uninstall Zone Alarm Extreme 10.0.025

    Hi!
    Have you tried the New ZA Removal tool http://download.zonealarm.com/bin/fr...load/clean.exe
    You should run it as administrator in Win7.

    If this fails look at the more extensive manual procedure:

    **Only for ZA version 10 or prior: I cannot find or run the ZoneAlarm uninstall program (XP/2000)

    **Only for ZA version 10 or prior: I cannot find or run the ZoneAlarm uninstall program (Vista/Win7) <= click here
    Last edited by fax; September 21st, 2013 at 12:13 AM. Reason: updated
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    mrtraska Guest

    Default Re: Uninstall

    It worked!! The new clean.exe file worked!! I'M SO HAPPY!!!!!! Thank you, George. Damsel's fine now, and the new ZoneAlarm loaded.

    The rest of my week should go so well - !

  6. #6
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,470

    Smile Re: Uninstall

    Excellent, thank you for taking the time to report back....

    I will revise the thread title hinting to the solution and close it.

    You may "PM" me if you need to re-open this thread,
    or open a new thread for any new ZA issue..

    Thank You
    Last edited by GeorgeV; December 3rd, 2012 at 07:19 PM. Reason: updated
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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