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Thread: BSOD vsdatant.sys issues with fltmgr.sys

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  1. #1
    David Aldridge Guest

    Default BSOD vsdatant.sys issues with fltmgr.sys

    Appears that zonealarm driver vsdatant.sys file is initiating some havoc with my computer and causing a corruption in my fltmgr.sys functioning, which causes a sudden BSOD when under heavy loads like video editing... I am analysing minidump files and running various Verifier.exe tests to determine this..... event viewer just gives me kernel error 41 regarding unexpected shut down... run sfc /scannow, and chkdsk /r , all good.

    vsdatant is continuously blamed in the minidump... fltmgr is consistently named the culprit in the blue screen.

    windows 7 64x, I7 2600, SSD drives, stability test for everything ok via AIDA64.

    pretty sure its ZoneAlarm. currently running solid (knock on wood) with ZA uninstalled. would like to be installed.

    anybody have similar issue and have known fix?

  2. #2
    David Aldridge Guest

    Default Re: BSOD vsdatant.sys issues with fltmgr.sys

    STAT's

    ZoneAlarm Extreme Security version: 10.0.250.000
    vsmon version: 10.0.250.000
    Driver version: 10.0.250.000
    Anti-virus engine version: 8.1.8.79
    Anti-virus signature DAT file version: 1090090656
    AntiSpam version: 6.3.1.4971
    ZoneAlarm Browser Security: 1.5.322.0
    ZoneAlarm ForceField Spyware Scanner: 1.5.322.0
    ZoneAlarm ForceField Anti-Phishing Database: 1.2.104.0
    ZoneAlarm ForceField Spyware Sites Database: 04.155

    Computer:
    Computer Type ACPI x64-based PC
    Operating System Microsoft Windows 7 Ultimate
    OS Service Pack Service Pack 1
    Internet Explorer 9.0.8112.16421 (IE 9.0)
    DirectX DirectX 11.0
    Date / Time 2012-07-25 / 17:13

    Motherboard:
    CPU Type QuadCore Intel Core i7-2600K, 3500 MHz (35 x 100)
    Motherboard Name Biostar TZ68A+ (2 PCI, 1 PCI-E x1, 2 PCI-E x16, 4 DDR3 DIMM, Audio, Video, Gigabit LAN)
    Motherboard Chipset Intel Cougar Point Z68, Intel Sandy Bridge
    System Memory 16365 MB (DDR3-1600 DDR3 SDRAM)
    DIMM1: G Skill F3-12800CL9-4GBRL 4 GB DDR3-1600 DDR3 SDRAM (10-10-10-27 @ 761 MHz) (9-9-9-24 @ 685 MHz) (8-8-8-22 @ 609 MHz) (7-7-7-19 @ 533 MHz) (6-6-6-16 @ 457 MHz)
    DIMM2: G Skill F3-12800CL9-4GBRL 4 GB DDR3-1600 DDR3 SDRAM (10-10-10-27 @ 761 MHz) (9-9-9-24 @ 685 MHz) (8-8-8-22 @ 609 MHz) (7-7-7-19 @ 533 MHz) (6-6-6-16 @ 457 MHz)
    DIMM3: G Skill F3-12800CL9-4GBRL 4 GB DDR3-1600 DDR3 SDRAM (10-10-10-27 @ 761 MHz) (9-9-9-24 @ 685 MHz) (8-8-8-22 @ 609 MHz) (7-7-7-19 @ 533 MHz) (6-6-6-16 @ 457 MHz)
    DIMM4: G Skill F3-12800CL9-4GBRL 4 GB DDR3-1600 DDR3 SDRAM (10-10-10-27 @ 761 MHz) (9-9-9-24 @ 685 MHz) (8-8-8-22 @ 609 MHz) (7-7-7-19 @ 533 MHz) (6-6-6-16 @ 457 MHz)
    BIOS Type AMI (06/17/2011)
    Communication Port Communications Port (COM1)
    Communication Port Printer Port (LPT1)

    Display:
    Video Adapter NVIDIA GeForce GTX 460 (1048256 KB)
    Video Adapter NVIDIA GeForce GTX 460 (1048256 KB)
    3D Accelerator nVIDIA GeForce GTX 460
    Monitor Generic PnP Monitor [NoDB] (1385G3BY00393)
    Monitor Generic PnP Monitor [NoDB] (1385G3BY01210)

    Multimedia:
    Audio Adapter nVIDIA HDMI/DP @ nVIDIA GF104 - High Definition Audio Controller
    Audio Adapter nVIDIA HDMI/DP @ nVIDIA GF104 - High Definition Audio Controller
    Audio Adapter nVIDIA HDMI/DP @ nVIDIA GF104 - High Definition Audio Controller
    Audio Adapter nVIDIA HDMI/DP @ nVIDIA GF104 - High Definition Audio Controller
    Audio Adapter Realtek ALC892 @ Intel Cougar Point PCH - High Definition Audio Controller [B-3]

    Storage:
    IDE Controller Intel(R) 6 Series/C200 Series Chipset Family 2 port Serial ATA Storage Controller - 1C08
    IDE Controller Intel(R) 6 Series/C200 Series Chipset Family 4 port Serial ATA Storage Controller - 1C00
    Disk Drive INTEL SSDSC2MH120A2 ATA Device (120 GB, SATA-III)
    SMART Hard Disks Status OK

    Partitions:
    C: (NTFS) 111.7 GB (31.9 GB free)


    Input:
    Keyboard Microsoft USB Dual Receiver Wireless Keyboard (IntelliType Pro)
    Mouse Microsoft USB Dual Receiver Wireless Mouse (IntelliPoint)

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Smile Re: BSOD vsdatant.sys issues with fltmgr.sys

    Hello;

    Welcome to the Zone Alarm User Forum..

    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..


    Sorry; we are All Users here in this Forum, The Official Tech Support does not monitor this Forum, any User with a Valid License Registration can click on the Support link in my signature and provide full details of your computer configuration and discribe your problem via (LIVE-Text Chat) free of charge to valid license holder.

    1.) first thing Tech support will ask you to do is Uninstall your Very Old Copy Of ZAES and upgrade to the current supported version of Zone Alarm Extreme Security ver. 10.2.072.000


    ZoneAlarm Extreme Security updates <== click here

    2.) if you use the Forum "SEARCH" feature at the top of this Forum and Search for BSOD, you will find several Solutions that helped other users..

    3.) Generally, the only reasons for the BSOD are hardware drivers corruptions or real hardware problems (read/write failure).
    Note: that diagnostics tools may not always find the cause of the BSOD.
    Last edited by GeorgeV; July 28th, 2012 at 07:10 PM. Reason: fix typos
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    David Aldridge Guest

    Smile Re: BSOD vsdatant.sys issues with fltmgr.sys

    I just uninstalled ZA after posting my stats.... am currently well into another stability test with AIDA64. and I was also successful running Verifier.exe with full driver load, no snags. Also full scan on Intel 510 SSD, no snags...... stability testing still running.

    ZA is set to automatically update and I just ran update manually, on my other computer that runs the same ZA, and it still updates to 10.0.250.000. no notice of newer version.

    I wil get past stability tests and fresh install ZA ... and wonder later why I am out of date with ZA.

    Fresh install of ZA version would be too easy.

    thanks.

  5. #5
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,289

    Default Re: BSOD vsdatant.sys issues with fltmgr.sys

    Please make sure you fully remove ZA 10.0.XXX (i.e. via windows 7 unistall a program - do not use any third party uninstalling utility) before installing the new ZA version.

    Make also sure that windows firewall is ON before installing the new version. ZA will take care of turning it OFF during install. Sometimes issuea can arise if windows firewall drivers are broken or been forced OFF/ON.

    Assuming ZA installation was not corrupted then the only reasons for the BSOD are hardware drivers corruptions or real hardware problems (read/write failure). Note that diagnostics tools may not always find them.

    Also possible is malware that have infected your OS kernel. A full wipe, format and reinstallation from clean sources should solve this.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    David Aldridge Guest

    Default Re: BSOD vsdatant.sys issues with fltmgr.sys

    For those following this thread...

    Removing ZA has stopped the Vsdatant.sys and Fltmgr.sys issue, at least outwardly, something may still be occuring internally.

    I have run all sorts of test, as indicated earlier in the thread, everything runs fine..... except adobe premiere pro CS5.5 and HD video rendoring.

    I am not successful in determining why CS5.5 crashes when rendering HD video... I get no blue screen, no minidump file, no discernable activity in the event viewer files.... ZA may have been pointing to something but I can not get to it via the CS5.5 crash directly with ZA uninstalled. Salvaging a Fltmgr.sys related issues doesn't appear to be possible or easy, except by fresh install windows, which is not something I wish to do if I can avoid it.

    If anybody has any ideas it would be appreciated. All my drivers are up to date, bios good, my PS is new Seasonic Platinum 1000, stability tests all run fine. SSD hard drive tests out OK. Reninstalled Adobe to no avail. not overclocking, and even tried some clocking... all nothing.

    the current area I am exploring is file permissions. along the lines of removing the firewall and anti-virus, attempting to remove possible file permission restrictions if any as a cause. I do get a lot of folders and files that require me to take ownership of the file first despite setting permissions for my user account. tried disabling UAC, creating new user admin account. etc. For some reason file permissions to do not stick and they plague my PC, perhaps there is some file that CS5.5 keeps getting stuck on, and Vsdatant.sys was timing out waiting for fltmgr.sys to move, or vice a versa... ? The time out conflict is still occurring I just don't have ZA to point it out to me?

    pretty frustrating, I will post back when I find something, might take awhile though. probably not a ZA issue at heart though.

    thanks.

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