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Thread: [SOLVED] ZA installer not downloading --> IE settings corruption

  1. #1
    billmcct Guest

    Question [SOLVED] ZA installer not downloading --> IE settings corruption

    I've downloaded both the free FW+AV and the FW. I can't seem to get either to install. They both show "Preparing to download and will stay that way forever. Have excellent net connection so I am a little confused as to why there is no download. Anyone got any ideas?
    Thanks Bill
    Last edited by billmcct; July 26th, 2012 at 08:59 PM.

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,473

    Default Re: ZA installer not downloading

    Hello;

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer it's Software and what type and Version of Zone Alarm that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

    *** NOTICE:

    Please Give the Exact Type and version of Zone Alarm used, Windows Version & SP Update used, Browser type and version, any other security tools installed.


    The More information you post the more likely users here will be able to understand the issue and try to help.


    is this a First time install?
    Stopped working recently?
    any other issues?
    any Error messages in the ZA logs?
    and what are the steps you took to reproduce the problem.

    also is this a DeskTop, Laptop computer or Netbook.

    Please List any other Security Programs installed as these programs may be conflicting with Zone Alarm.

  3. #3
    billmcct Guest

    Default Re: ZA installer not downloading

    Quote Originally Posted by GeorgeV View Post
    Hello;

    *** NOTICE:

    Please Give the Exact Type and version of Zone Alarm used, Windows Version & SP Update used, Browser type and version, any other security tools installed.


    The More information you post the more likely users here will be able to understand the issue and try to help.


    is this a First time install?
    Stopped working recently?
    any other issues?
    any Error messages in the ZA logs?
    and what are the steps you took to reproduce the problem.

    also is this a DeskTop, Laptop computer or Netbook.

    Please List any other Security Programs installed as these programs may be conflicting with Zone Alarm.
    Sorry, I thought it would be obvious in the first sentence I posted as to Version etc. Win XP Sp3. Latest version of ZA Free and the free downloads of ZA w/ antivirus and ZA firewall. yes it is a first time install. No other issues and no logs since it never installed.
    I have found the problem though. I never use Internet Explorer and after I had posted this thread, I had to open IE to do a windows update. IE would not connect to the internet although Outlook, FireFox, ThunderBird Palemoon and Chrome had no problems. Checked the settings in IE/tools/Internet options and found everything was garbled and unreadable reset everything and all was fine. ZA started to download after the reset of IE.
    Thank you,

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,292

    Default Re: [SOLVED] ZA installer not downloading --> IE settings corruption

    Thank you for taking the time to report back on how you resolved your issues. I am sure it can help other users with the same problem.

    Closing this thread since the problem is resolved.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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