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Thread: ZoneAlarm Control Center : transparent unusable Window

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  1. #1
    SuperCougar Guest

    Default ZoneAlarm Control Center : transparent unusable Window

    Hi,

    I have used ZoneAlarm for years without encountering any issue but I have a problem since I installed the latest version (French).

    Here is what I get when I click “About” (It is in French but you’ll understand easily):

    Version: ZoneAlarm Firewall Gratuit (= Free): 10.2.057.000
    Version Vsmon: 10.2.057.000
    Version du pilote: 10.0.217.000
    Version des protections de l’identité Web: 1.5.388.0

    My OS : Windows Vista Ultimate SP2
    RAM: 4GB

    Antivirus software: avast! 7.0.1451 (Free version)

    I get a warning symbol on the ZoneAlarm icon in the System Tray. On hover a tooltip says that checking the latest updates is late. Updating doesn’t remove the warning symbol.

    Furthermore, when I click on the icon to open ZoneAlarm to see the programs parameters, I get a transparent window with nothing inside.

    So I can’t see the programs blocked by ZoneAlarm anymore or modify any parameter.

    I tried to uninstall ZoneAlarm and reinstall it. The warning symbol disappeared for a while but reappeared a couple of days later.

    As for the ZoneAlarm window, it is still transparent and so totally unusable.

    I hope you can help me.

    Cordially

  2. #2
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: ZoneAlarm Control Center : transparent unusable Window

    Hello,

    This issue was resolved in our latest version 10.2.072.000

    You can download a multi-language installer from:

    http://server.iad.liveperson.net/hc/...10&action=view

    First uninstall your current version of ZoneAlarm, then install the new version.
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    SuperCougar Guest

    Default Re: ZoneAlarm Control Center : transparent unusable Window

    Hi,

    Thank you for answering but after doing what you advised me my main problem is still there.

    I still get a transparent window when I open ZoneAlarm.

    Here is a screen capture of what I get (nothing, apart from the desktop image):



    I hope you can help me.

    Cordially

  4. #4
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: ZoneAlarm Control Center : transparent unusable Window

    Sounds like a conflict with your screen resolution, screen color depth, graphics driver. Older incompatible video card hardware.

    Unless anyone has a suggestion.


    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    SuperCougar Guest

    Default Re: ZoneAlarm Control Center : transparent unusable Window

    Quote Originally Posted by Forum-Moderator View Post
    Sounds like a conflict with your screen resolution, screen color depth, graphics driver. Older incompatible video card hardware.
    Hi,

    My screen resolution, color depth, graphic drivers and video card are OK and I have never had such a problem with any other program nor with ZoneAlarm previous versions. Maybe I shouldn’t have updated but it was advised to update for security reasons.

    So, for me the problem is somewhere else… but where?

    Unfortunately, if it can’t be fixed I’ll have to find another firewall. Too bad, I really appreciated ZA!

    Regards

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,286

    Default Re: ZoneAlarm Control Center : transparent unusable Window

    You may want also to try what suggested here:
    http://forums.zonealarm.com/showpost...54&postcount=2

    If you have still problems then I am afraid you will need to find another firewall supporting your configuration.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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