Results 1 to 9 of 9

Thread: [SOLVED] Problems removing ZA antispam from Outlook

  1. #1
    peterl Guest

    Angry [SOLVED] Problems removing ZA antispam from Outlook

    Edit: Split from: [SOLVED] Repeated scans of AV in ZA Suite 10.1.079 --> Update to latest version

    Complete reinstall worked just fine.

    Now I can't get rid of the ZA toolbar in Outlook. I don't want that part at all and have it turned off. But it still shows up.
    Last edited by fax; August 3rd, 2012 at 10:22 AM. Reason: link to previous thread

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Repeated scans of AV in ZA Suite 10.1.079

    In outlook? Which toolbar? You mean the ZA antispam? How you have turned it OFF? Have you removed your previous ZA version before installing the new one?
    As you may know ZA Internet Security Suite comes with an antispam feature for outlook.

    If you do not want it then, go to ZA Internet section and turn it OFF (Anti-spam) with outlook closed.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    peterl Guest

    Unhappy Re: Repeated scans of AV in ZA Suite 10.1.079

    That's what I did and it doesn't work. I turned spam thing off in ZA and it still comes up each time and puts up the toolbar.

    It seems to me that in previous versions I was given a choice when I installed.

    Don't see one now. Even re-installed to see if I had missed it.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Repeated scans of AV in ZA Suite 10.1.079

    Sorry to ask since what you write is not clear to me but: can you check if the OFF botton in ZA goes back to ON after you have turn it off? Or it is still OFF?
    If it is OFF then check in the Task Manager (CTRL-ALT-DEL) you DO NOT have in the processes tab, an outlook.exe entry in the list.

    Finally, may be you confuse the security toolbar and the ZA antispam in outlook. The latter is installed by default while for the security toolbar you have an option at install
    Last edited by fax; August 3rd, 2012 at 09:14 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Repeated scans of AV in ZA Suite 10.1.079

    Quote Originally Posted by peterl View Post
    That's what I did and it doesn't work. I turned spam thing off in ZA and it still comes up each time and puts up the toolbar.

    It seems to me that in previous versions I was given a choice when I installed.

    Don't see one now. Even re-installed to see if I had missed it.
    Hello;

    You still have the option to "UNCHECK" the Toolbar install option..
    Please pay closer attention when installing Zone Alarm,

    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
    peterl Guest

    Red face Re: Repeated scans of AV in ZA Suite 10.1.079

    I am not talking about the security bar. I unchecked that and don't have it.

    I am talking about the antispam bar that pops up in Outlook.

    I have checked and re-checked that anti-spam is OFF in ZA control.

    And, no, there is not an Outlook process when outlook is not running.

  7. #7
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Repeated scans of AV in ZA Suite 10.1.079

    Then repeat the process.

    1. Ensure your outlook is OFF.
    2. Go to ZA and turn the antispam ON.
    3. Then open outlook, you should get a window for the whitelist of e-mails by ZA antispam
    4. Let the toolbar work then
    5. Close outlook
    6. Check the outlook process is really not anymore loaded in the system
    7. Go to ZA and turn OFF the antispam. Wait one minute
    8. Open outlook again

    Is it gone? If not:

    1. Remove ZA from windows 7 uninstall a program
    2. Reboot
    3. Download to desktop and run the ZA removal tool
    4. Reboot
    5. Check your outlook and see if the ZA antispam is gone. (if not, you will need to fully remove it manually, check outlook help on how to proceed)
    6. CLOSE OUTLOOK
    7. Install ZA and BEFORE opening outlook turn OFF the antispam in ZA.

    If all the above fails then its time to get the issue troubleshooted by the ZA official support (we are all users here) and in case escalate to development. You can contact, free of charge, the ZA technical support at the link in my signature. Look for the live chat link.

    Thanks and let us know how it goes!!
    Last edited by fax; August 3rd, 2012 at 10:25 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    peterl Guest

    Red face Re: Problems removing ZA antispam from Outlook

    I followed the FAX directions (first 8 steps) and it worked just fine. Counter-intuitive but I listened and did it anyway and it worked.

    THANKS.

  9. #9
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: Problems removing ZA antispam from Outlook

    Glad to hear it worked and thank you for taking the time to report back on how you solve it!

    I am closing this thread since the issue is resolved

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Replies: 5
    Last Post: September 27th, 2011, 09:37 AM
  2. Disable AntiSpam filter in Outlook
    By frank_thomas in forum Anti-spam & Parental Controls
    Replies: 3
    Last Post: August 5th, 2008, 07:00 PM
  3. FREE ZoneAlarm antispam/Outlook issues
    By forum_moderator in forum General - Questions that don't fit any other category
    Replies: 0
    Last Post: April 4th, 2007, 05:56 AM
  4. FREE ZoneAlarm and Antispam on, or Outlook crashes
    By forum_moderator in forum Anti-spam & Parental Controls
    Replies: 0
    Last Post: April 4th, 2007, 05:53 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •