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Thread: [SOLVED] ZA Pro update includes unwanted AntiVirus component

  1. #1
    Join Date
    Aug 2012
    Posts
    2

    Cool [SOLVED] ZA Pro update includes unwanted AntiVirus component

    Greetings - I hope this Q is in the appropriate forum. I've had ZoneAlarm Pro firewall (no AntiVirus, no AntiSpam) for the past 5 years. I use another product for AntiVirus and AntiSpam. I do NOT like or want one product for ALL my protection! (Too many problems fixing things if that ONE product, what ever it is, has problems )

    Last week my ZA Pro said there was an update. I accepted it. The welcome splash screen said my ZA Pro version NOW includes AntiVirus protection, which I do NOT want!! Grrrrrr. I've un-installed ZA Pro, removed checkpoint folders, and downloaded and installed a file ending with 073_000.exe as per instructions from chatting on-line with tech support. I have chatted on-line with tech support THREE times, and they constantly say the same thing (un-install, remove folder, download and re-install the 073_000.exe).

    HOW do I get back my ZA Pro Firewall, without any extra components ??

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Smile Re: ZA Pro update includes unwanted AntiVirus component

    Hello;

    Sorry; We are all users here..

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer it's Software and what type and Version of Zone Alarm that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..


    Please contact directly ZA technical support (Free of charge to Users with a valid License registration). The link to support is in my signature. Look for the live chat icon.

    Please Give ZA Support the Exact Type and version of Zone Alarm used, Windows Version & SP Update used, Browser type and version, any other security tools installed.

    The More information that you provide the more likely Support will be able to understand the issue and try to help.

    They will help resolve your issue or if they can't, then they will collect logs from your PC to be examined by development.



    Note: Please Post back here with your Progress Report so that Users of this Forum with a simular problem may benifit from the solution to your problem..

    Thanks;
    Last edited by GeorgeV; August 4th, 2012 at 03:54 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: ZA Pro update includes unwanted AntiVirus component

    Simply Ignore the welcome splash screen that, if you read carefullly, refers to ZAfree + AV and not ZAPRO. ZAPRO does not have an antivirus (granted you managed to download the right installer)

    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,648

    Default Re: ZA Pro update includes unwanted AntiVirus component

    Download latest version of ZoneAlarm :

    http://server.iad.liveperson.net/hc/...10&action=view

    ZoneAlarm Pro - (119MB). Have you download the correct ZoneAlarm product installer.

    http://download.zonealarm.com/bin/fr...02_073_000.exe

    Have a nice Day

  5. #5
    Join Date
    Aug 2012
    Posts
    2

    Default Re: ZA Pro update includes unwanted AntiVirus component

    Quote Originally Posted by fax View Post
    Simply Ignore the welcome splash screen that, if you read carefullly, refers to ZAfree + AV and not ZAPRO. ZAPRO does not have an antivirus (granted you managed to download the right installer)

    Fax

    I saved a screenshot, and you know what?.... you are correct with what it says.

    ~~snip~~
    Last edited by fax; August 4th, 2012 at 10:47 PM. Reason: offtopic

  6. #6
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: ZA Pro update includes unwanted AntiVirus component

    You're welcome!

    I am closing this thread since the issue has been clarified.
    Sorry, some offtopic comments needed to go.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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