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Thread: Zone Alarm Security Engine 1.5.395.0

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  1. #1
    John Butcher Guest

    Exclamation Zone Alarm Security Engine 1.5.395.0

    Hello,

    I am using Zone Alarm free firewall (without antivirus) 10.2.073.000
    Firefox 14.0.1
    Zone Alarm Security Engine 1.5.395.0

    When I launch Firefox I get this error message:

    unload: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIObserverService.removeObserver]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://trustchecker/content/trustchecker.js :: <TOP_LEVEL> :: line 991" data: no]

    If I disable the security engine add-on, it does not appear. Hence I deduce that it is a problem with this, or maybe it has an incompatibility with another plug-in.

    Has anyone any comments please?

    Thank you,

    John Butcher.

  2. #2
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Zone Alarm Security Engine 1.5.395.0

    We haven not experienced that error during QA or in house systems.

    Very well could be a conflict with another plug-in.

    What other plug-ins do you have?


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  3. #3
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,648

    Default Re: Zone Alarm Security Engine 1.5.395.0

    Just suggestion to try resolve error message issue.

    TrustChecker: TrustChecker.dll is part of ZoneAlarm ForceField.

    Path: C:\Program Files\CheckPoint\ZAForceField\ForceField.exe

    Check with Task Manager / Process Explorer.Do you see ForceField.exe in the Processes tab." If not." I would then suggest to re-download installer and clean uninstall & install.

    Also when you install with option to install Zonealarm Security Toolbar for Anti- phishing / Web Protection function offered in the ZoneAlarm Free Firewall.First time you open Firefox 14.0.1.Do this when first open Firefox after Zonealarm install..

    When requested add-on ( ForceField Toolbar x.x.xxx.x ) will ask you to confirm that you want to install it.

    Tick to enable and Click " Allow this installation " Click Continue and then Click Restart Firefox.

    I have no other suggestions to offer.Maybe other users might offer input.

    Have a nice Day
    Last edited by Sky Soldiers; August 7th, 2012 at 08:18 AM. Reason: Typo, & rephrase

  4. #4
    John Butcher Guest

    Default Re: Zone Alarm Security Engine 1.5.395.0

    Hello,

    Thank you both very much for your replies. I have found the problem - I have two Zone Alarm plug-ins in Firefox:

    Zone Alarm Security Engine 1.5.395.0 'Safe browsing toolbar' and
    zonealarm.com 1.6.0 'ZoneAlarm toolbar for Firefox'.

    It would seem that I cannot run them both, but when I disable either one the error message does not appear.

    Is it better to keep the security engine and remove the other, or the other way around please?

    Thank you.

  5. #5
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,648

    Default Re: Zone Alarm Security Engine 1.5.395.0

    Quote Originally Posted by John Butcher View Post

    Is it better to keep the security engine and remove the other, or the other way around please?
    Using ZoneAlarm Extreme Security version: 10.2.073.000.I have the following.Not sure about ZoneAlarm Free Firewall.

    Under Extensions there is ForceField Toolbar 1.5.395.0 & zonealarm.com 1.6.0

    Under Plugins there is npFFApi 1.0.0.1

    I think you just have bad install.Try what suggested to re-download installer and clean uninstall & re-install.

    Out of suggestions here since I've never use ZoneAlarm Free Firewall.Sorry

    Have a nice Day
    Last edited by Sky Soldiers; August 7th, 2012 at 11:04 AM. Reason: Out of suggestions

  6. #6
    AndreH Guest

    Default Re: Zone Alarm Security Engine 1.5.395.0

    John

    I have had the exact same error as you when attempting to run Firefox 14. I have installed ZA Extreme versions 10.2.072 then 10.2.073 with the

    same problem.

    Things I have tried.
    + Disable all the add-ons in Firefox before install
    + clear virtual data
    + The standard uninstall, clean.exe, ff_cleanup.cmd, ccleaner and then reinstall
    + Help from Online Support Chat

    (Sky Soldiers) Forcefield is running in the process list.

    What is working:
    + Download protection
    + Browser virtualization. > Firefox has a halo, but ISWMGR.exe not started ??
    > Internet Explorer has halo and ISWMGR.exe started and functions correctly

    What does not work:
    + Firefox -> Zonealarm Security Engine not started
    + Zonealarm toolbar - no site checking
    -If you press [Youtube] on you get the same error as below

    Andre


    Error on starting Firefox:

    unload: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIObserverService.removeObserver]" nsresult:
    "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://trustchecker/content/trustchecker.js :: <TOP_LEVEL> :: line 991" data: no]


    Current Install
    ===============

    Win XP sp3, Java 1.6.0_33

    Firefox 14.0.1 with
    * Extensions: ForceField Toolbar 1.5.395.0 & zonealarm.com 1.6.0
    * Plugins: npFFApi 1.0.0.1

    ZoneAlarm Extreme Security version: 10.2.073.000
    ZoneAlarm license key:
    Vsmon version: 10.2.073.000
    Driver version: 10.2.073.000
    Antivirus engine version: 8.2.11.97
    Antivirus signature DAT file version: 1091054144
    AntiSpam version: 6.3.1.4971
    ZoneAlarm Browser Security: 1.5.395.0
    ZoneAlarm ForceField Spyware Scanner: 1.2.104.0

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