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Thread: [SOLVED] ZA Free Installer detecting uninstalled previous version

  1. #1
    echa Guest

    Default [SOLVED] ZA Free Installer detecting uninstalled previous version

    I've been getting the "subscription expiring soon" warning for a while now and it dropped to 3 days. I went to check the ZA site and see how much renewing it would cost and saw that the standard AV+firewall is free. I opened control panel and uninstalled my old ZA which was the ZoneAlarm Extreme Security.

    I downloaded the newest version (102_074_000) of antivirus+firewall. When I went to install it I was given an error saying a previous version needs to be uninstalled - regardless of which option I click (Yes to uninstall the old ver, no to exit) the installer exits.

    I then hunted down and deleted everything related to zonealarm or checkpoint on my hard drive and registry and the error is still popping up.

    What file(s) does the zoneAlarm installer check for to see if another installation is already present?

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: ZA Free Installer detecting uninstalled previous version

    Have you tried the ZA removal tool?
    http://download.zonealarm.com/bin/fr...load/clean.exe

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    echa Guest

    Default Re: ZA Free Installer detecting uninstalled previous version

    Thank you, that cleaner fixed it.

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: ZA Free Installer detecting uninstalled previous version

    You're welcome!
    Thank you for taking the time to report back.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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