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Thread: ZA causing Excel/clipboard issue

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  1. #1
    goldenrod Guest

    Default ZA causing Excel/clipboard issue

    I have Win 7 32 bit, with ZA 10.2 installed, with Office 2010. Whenever I am in Excel and I drag and drop some data, i get an error message that says the clipboard cannot be emptied.

    I have searched for help generally and found nothing. However, there are reports of this error with Excel generally in the past. If I shut down ZA, I don't get the error. It is unquestionably related to ZA.

    I have uninstalled and done the clean file to remove all settings and reinstalled.

    I had ZA 9.x installed before on the same computer and there was no issue.

    Any ideas?

  2. #2
    Join Date
    Nov 2004
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    Default Re: ZA causing Excel/clipboard issue

    Hi!

    sorry all users here, it would be best you contact directly the ZA official support. The link to the official supprot is in my signature, once on the main support page click on the live chat icon. This is free for licensed users.

    Prepare a step by step procedure to explain to support exactly how to replicate it. Since I tried here and I could drag and drop data in Excel 2010 without problems. Are you running on latest ZA 10.2.074.000? If not fully remove the version installed and only after, install the new.

    Please let us know if you manage to resolve it it could help other users with the same problem.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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