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Thread: ZA Firewall & Anti-Virus (Free) conflict with Mozilla Firefox & Java 7

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  1. #1
    raf1231 Guest

    Angry ZA Firewall & Anti-Virus (Free) conflict with Mozilla Firefox & Java 7

    When ZA Firewall & Anti-Virus (Free) v10.2.74.0 Toolbar is installed with Mozilla Firefox v14.0.1, the following Java error message pops-up --

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    JavaScript Application

    unload: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIObserverService.removeObserver]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: chrome://trustchecker/content/trustchecker.js :: <TOP_LEVEL> :: line 991" data: no]
    ---------------------

    I'm running XP Pro x86 SP3 5.1.2600.6223on Gateway M-6827 laptop w/Java Update 5 v7.0.50. Reinstalled Java from their site - same msg. Reloaded Firefox from Mozilla site - same msg. Tried Troubleshooting Info & Reset Firefox - same msg. Can open all tabs w/no Java msg. Error message was eliminated by uninstalling ZA ToolBar.

    -------------------------------

    AS AN ASIDE, WHY DOES IT TAKE 5 DAYS FROM REGISTERING TO USE THIS FORUM BEFORE BEING APPROVED TO ADD POSTS TO IT? This seriously delay reporting of ZA problems & errors.

  2. #2
    Join Date
    Nov 2004
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    Default Re: ZA Firewall & Anti-Virus (Free) conflict with Mozilla Firefox & Java 7

    Hi!

    you could have saved the four days and the post if you would have used the search function in this forum.

    First: ZoneAlarm Free with Virus checker and Java7 Update 1 to 6
    You need to remove JAVA 7 and install JAVA 6 latest build

    Second: [SOLVED] Problem with ZAES 10.2.074 and Java 7 & Firefox 14?
    You need to fully remove firefox and reinstall. This means even hidden left overs not found by the official uninstaller. If you do not remove all traces FF will always come back with the error or FF not function correctly.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
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