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Thread: ZAES Won't Ignore .LNK files during Weekly Scan

  1. #1
    takker Guest

    Default ZAES Won't Ignore .LNK files during Weekly Scan

    My Zone Alarm Extreme Security seems to hang on .LNK files when it does its weekly quick scan. I've tried to set it to ignore the files by putting an Exception to *.LNK in the On Access Scan and omitting the folders in the Scan Target section, but it seems to ignore what is set there.

    Is there a config file somewhere that I can look at to see if my settings are correct and manually edit them?

    At the moment, it scans until it hits a .LNK file, stalls for about 5 minutes and then starts over again.

    ZoneAlarm Extreme Security version: 10.2.074.000
    ZoneAlarm license key:
    Vsmon version: 10.2.074.000
    Driver version: 10.0.217.000
    Antivirus engine version: 8.2.11.97
    Antivirus signature DAT file version: 1093188416
    AntiSpam version: 6.3.1.4973
    ZoneAlarm Browser Security: 1.5.395.0
    ZoneAlarm ForceField Spyware Scanner: 1.2.104.0

  2. #2
    Join Date
    Nov 2004
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    Default Re: ZAES Won't Ignore .LNK files during Weekly Scan

    You may want to have a careful read of this thread:
    [SOLVED] Security scan hangs on .LNK files --> Removed the corrupted files

    There are several troubleshooting steps to follow including the removal of corrupetd .LNK files.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    takker Guest

    Default Re: ZAES Won't Ignore .LNK files during Weekly Scan

    Thanks for the link to the other thread. I have tried those suggestions, except for a re-format and re-install of the OS, and the problem persists.

    I have temporarily installed another AV product and it does not hang on .LNK files, only ZES does. Also, the files themselves are working, so I don't suspect corruption.

    I think if ZES would actually process the exclusions that I am trying to set, then everything would be good. Any thoughts on how to make that happen?

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: ZAES Won't Ignore .LNK files during Weekly Scan

    Sorry, if the issue is not resolved by following the suggestione in that thread then the next step is to contact official support at the link in my signature. Look for the live chat at the main support site. (this is a Free Service to Users of the Paid version of Zone Alarm with a valid un-expired License key)

    Thanks,
    Fax
    Last edited by GeorgeV; January 20th, 2014 at 06:00 AM. Reason: updated

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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