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Thread: [SOLVED] Conflict with a banking site --> Using Firefox 15

  1. #1
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    Default [SOLVED] Conflict with a banking site --> Using Firefox 15

    Having problems in some applications only (mainly in online banking) with ZAES 10.2.074 I must go back to 10.1.079 that was running correctly in all services.
    However it looks impossible to find out a proper download link...
    Thank You in advance !

  2. #2
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    Default Re: Where to download old issues ?

    I am sure ZA technical support should be able to help you. Please contact them directly. They probably will be able also to inform you if this version is supported or not. Normally is not a good idea to use old versions especially if you are performing sensitive financial transactions.

    It would be best also to work with support and troubleshoot the issue you are having with the current version (ZA 10.1.078.000)

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
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    Smile Re: Where to download old issues ?

    I agree with Guru Fax..

    ZoneAlarm multi-language version 10.2.078.000 (English, German, French, Italian, Spanish) (updated 09-07-2012)

    NOTE: ZA 10.2.078.000 has now added FireFox 15.X.X. support
    . You can download the latest build from here: Looking for the latest version?
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  4. #4
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    Default Re: Where to download old issues ?

    it is quite impossible to explain problems in specific internet banking problems with either ZA technical support (that obviously does not know the bank software) or bank support that does not know deeply enough ZAES and its settings....
    Something is changed from 10.1 and 10.2 but it is quite impossible for me to find out where and what could be done to solve problems.
    In practice I cannot download data from the bank and it is a big problem: I must go back to 10.1.079 or otherwise to leave ZA after at least nine or ten years !
    Moreover I remember in the past it was possible to download previous issues while now there is a link for the latest issue only...

  5. #5
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    Default Re: Where to download old issues ?

    It would be probably better to use an alternative browser (e.g. Google Chrome) while still benefitting of the latest virus engine in 10.2 instead of using an old version (with an old version of the AV engine) and a supported browser. Also sometimes its enough to disable some parts of the software (e.g. web protection or virtualization) to be able to use the specific site you are having problem with. These sites typically need to save components in an unsual location and ZA virtualization may not allow it.

    In any case please direct yourself to technical support explain the issue and ask for the link to an older version.

    Thanks,
    Fax
    Last edited by fax; September 11th, 2012 at 06:35 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  6. #6
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    Default Re: Where to download old issues ?

    I agree with Guru Fax,

    also;

    have you resent updated your Browser or updated "JAVA" to version 7?

    some Banks use Java Apps to process user login and you Back may not support Java 7 yet..
    also many Banks that use Java Scripts need JavaScript to be turned on (Enable JavaScript),

    http://forums.zonealarm.com/showthre...highlight=bank

    Sticky: JAVA 7 Update 7
    Last edited by GeorgeV; September 12th, 2012 at 04:57 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    Join Date
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    Default Re: Where to download old issues ?

    Quote Originally Posted by GeorgeV View Post
    I agree with Guru Fax,

    also;

    have you resent updated your Browser or updated "JAVA" to version 7?
    no, I know Java 7 problems and so still running latest Java 6. Browser is Explorer 9 BUT I repeat 10.1.079 was running correctly without any problem in internet banking too.
    Contacted also Customer chat...lost time..they sent me link to download 10.1.079 i.e. this one
    http://download.zonealarm.com/bin/fr...01_079_000.exe

    BUT it does NOT work !

  8. #8
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    Default Re: Where to download old issues ?

    Well, come back to them and report that the link is broken (with live chat should be very fast). You should use the same ticket so they have the history of the request.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  9. #9
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    Default Re: Where to download old issues ?

    Thank you for your additional information..

    This Forum exist to allow Volunteer experienced Zone Alarm Users to help the Few Users who encounter a problem with ZoneAlarm and need to be guided in the right direction..

    It is Sometimes very Difficult to Diagnose and fix a Computer from halfway across the Country, or around the World,
    without All the Details about your computer it's Software and what type and Version of Zone Alarm that you failed to provide, without our ability to sit in front of your Computer monitor and see what's going on..

    Try this proceedure that works for many other user..

    Note: I have no problems logging into three (3) different Bank Accounts in 3 different Banks that I use, with ZAES 10.2.078.000 and MS Internet Explorer 9 ..

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA 10.2.078.000




    The instruction for a clean install are below:

    1. Download the latest version Looking for the latest version? <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry with the Free Ccleaner.exe
    http://www.piriform.com/ccleaner/download/slim <= click here

    5. Download to your desktop and run the ZA removal tool, <= click here
    now reboot computer after running ZA Removal tool.

    6. Now Install the latest ZA version without touching any default settings,
    and Do Not Restore Saved Settings from the old install.

    Let us know how you have managed to resolve the issue. It will help other users with the same problem.
    Last edited by GeorgeV; September 13th, 2012 at 04:58 AM. Reason: updated
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  10. #10
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
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    Default Re: Where to download old issues ?

    You could try the following :

    Clearing browser cache.

    In Browser Security change setting under Anti-keylogger, Tick Only in a allegedly secure sessions (https)

    Clear Virtual Data in the Browser Security Advanced settings panel.

    None of my banking sites don't require Java.So not even installed here.If they did require, it would ask to install.

    Using ZoneAlarm Extreme Security version: 10.2.078.000

    Have a nice Day

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