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Thread: Zone Alarm not scanning for spam

  1. #1
    behdudhenejdjd Guest

    Default Zone Alarm not scanning for spam

    Windows 7
    ZASS 10.2
    Outlook 2010

    When opening Outlook, the Zone Alarm box pops up showing that it is scanning incoming mail. It shows all zeros and the zeros never change regardless of the number of incoming emails. Outlook is filtering most of the spam but not all. What settings do I change to make Zone Alarm filter the emails?

    Thank you.

  2. #2
    Join Date
    Nov 2004
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    Default Re: Zone Alarm not scanning for spam

    Hi!

    and welcome back to the antispam in outlook that seems not liking very much your system. First of all, does ZA antispam filter any of the messages reaching your inbox? To verify it you will need to turn OFF fully the antispam in outlook and see now if some of them are landing in the ZA folders.

    Thanks,
    Fax

    Click here for ZA Support
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  3. #3
    behdudhenejdjd Guest

    Default Re: Zone Alarm not scanning for spam

    Okay. How do I turn off email filtering in Outlook?

    Thank you.

  4. #4
    Join Date
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    Default Re: Zone Alarm not scanning for spam

    Under the Outlook home tab push on "Junk" --> "Junk mail option" (last in the list) --> then tick on "No automatic filtering" (first in the list).

    Click here for ZA Support
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  5. #5
    behdudhenejdjd Guest

    Default Re: Zone Alarm not scanning for spam

    Knock on wood, but it took this long to get 2 junk emails. Zone Alarm did not filter them out.

  6. #6
    Join Date
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    Default Re: Zone Alarm not scanning for spam

    OK, now you have to train it to filter junk. There is a separate tab to add junk to ZA list and having ZA learning your junk. Watch out its NOT the junk botton of Outlook!! But under the ZA dedicated tab.

    NOTE: ZA will only be able to filter junk if you do NOT have rules in outlook moving messages when received (e.g. move e-mail from one account into a different inbox).

    Cheers,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  7. #7
    behdudhenejdjd Guest

    Default Re: Zone Alarm not scanning for spam

    The Zone Alarm window that pops up at the starting of Outlook still shows and stays at all zeros, but it is filtering the spam emails.

    As always, thank you for your most patient and knowledgeable assistance.

  8. #8
    Join Date
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    Default Re: Zone Alarm not scanning for spam

    You're welcome.

    yes, the zero refers to e-mails in the outlook inbox at the time of opening outlook that have not been yet scanned by ZA. It is normal to have that windows always showing 0. The scanning happens after the pop-up, while outlook download e-mails.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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