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Thread: Whom to email with program complaints

  1. #1
    behdudhenejdjd Guest

    Exclamation Whom to email with program complaints

    Hello. Who can I send an email to with my gripes (suggestions) about Zone Alarm Internet Security Suite? Such as: "Full screen to view programs", "Let me decide when to scan" etc. I have looked on the Zone Alarm web site and can find no such information.

    Thank you.

  2. #2
    Join Date
    Nov 2004
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    Default Re: Whom to email with program complaints

    Sorry, there never been an e-mail to write to support and this forum is not a complainting board, just user-user support on common ZA product related issues.

    You may want to use the live chat interface at the ZA support or post your suggestions for improvement in the dedicated section of this forum called "ZoneAlarm Product Feedback" (the fourth section starting from the top of the forum).

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,465

    Default Re: Whom to email with program complaints

    Quote Originally Posted by behdudhenejdjd View Post
    Hello. Who can I send an email to with my gripes (suggestions) about Zone Alarm Internet Security Suite? Such as: "Full screen to view programs", "Let me decide when to scan" etc. I have looked on the Zone Alarm web site and can find no such information.

    Thank you.

    Hello;

    I agree with Guru Fax...

    ZA never had E-mail support to be contacted directly, they once had a "web form" that you could fill out , but it was very un-popular because exchange of information could take 3 to 7 days, and if Tech Support needed more information, that would take even longer to resolve a problem also some users never saw the reply from Tech support because it was tossed into their Junk mail folder or bounced by their ISP.

    Now: Support only uses LIVE CHAT now because it is a Live Text exchange of information and issues are resolved on the Spot,

    (this service is Free to users with a Valid ZA License Key)

    ------also------
    Here is the solution that I provided to you previously for the Full Screen view issue..

    Secured Programs Window will not Maximize <= click here
    Last edited by GeorgeV; January 21st, 2013 at 04:34 AM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

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