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Thread: AV still scanning at reboot, PC unusable for an hour!

  1. #1
    TCovenant Guest

    Default AV still scanning at reboot, PC unusable for an hour!

    Hi,

    Ive read a number of threads here about AV scans happening on re-boot, and I upgraded my software as advised. It has not cured the problem. After switching on my PC it takes over an hour to become usable (I mean that: I have timed it). It reports that a "security update" or "security scan" is in progress. I have set up ZoneAlarm to do a scan every day at 8pm, but it seems to be ignoring this request.

    Also: I have set antivirus updates to be "every 24 hours" , but it always tries to update when I switch on in the morning, and informs me that the next update will be at 02:51 pm. So, if it really means that, it is not even taking any notice of my "24 hour" request. Why 02:51, always?

    It wouldnt be so bad the tasks ran as a low priority, but they seem to be hogging all the resources.

    I cant believe this is intentional behavior, so if anyone can suggest what I am doing wrong, I would be grateful.

    Im running Windows XP SP3 and ...

    ZoneAlarm Extreme Security version: 10.2.078.000
    Vsmon version: 10.2.078.000
    Driver version: 10.2.078.000
    Antivirus engine version: 8.2.11.97
    Antivirus signature DAT file version: 1095451808
    AntiSpam version: 6.3.1.4971
    ZoneAlarm Browser Security: 1.5.395.0
    ZoneAlarm ForceField Spyware Scanner: 1.2.104.0

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,287

    Default Re: AV still scanning at reboot, PC unusable for an hour!

    Hi!

    I guess the best is to contact directly the ZA technical support (we are all users here), so they can suggest some troubleshooting steps including a clean install. In case its not solved you should keep getting back to official support to ensure the issue is logged and escalated to development team.

    Let us know if you manage to resolve the issue. Steps to resolve it may help other users with similar issues browsing this section.

    You can contact the ZA official support by clicking on my signature, once on the main support site push on the LIVE CHAT icon.

    Thanks,
    Fax

    Click here for ZA Support
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