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Thread: [SOLVED] Conflict detection > Safe Uninstall and Clean Install of ZA

  1. #1
    Join Date
    Jul 2012
    Posts
    9

    Talking [SOLVED] Conflict detection > Safe Uninstall and Clean Install of ZA

    Just goy home after 3 months away. My lady had brought the system to the shop cuz the whole thing was freezing. The techies (title used loosly) idea of repairs was to uninstall most of my programs (reg scsnner, system mechanic, uninstaller Etc.) even an EA game. He ended up getting rid of ZAES and installed MS security rssentials (basicly useless). I downloaded ZAES 102-072-0000 and installed that. Everything worked fine untill I rebooted. The system froze at the end of the boot process. I mean froze. I had to hit the power button to shut down. Everyone here swears they didn't add, change anything (sure!) Anyway got everything else reinstalled but no ZAES. Anyone have any tips or suggestions how to proceed?
    Any comments welcome.
    Tnx,
    Dusty

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
    Posts
    10,874

    Default Re: Conflict detection

    Hello;

    Try this safe clean up proceedure..

    Follow these instructions Below to clean your computer of the old version and any conflicting 3rd party Security programs, then install a clean new copy of the current supported version of ZA 13.3.052.000



    The instruction for a clean install are below

    The instruction for a clean install are below

    1. Download the latest ZA 13.3.052.000 (2015) version Click here to Download <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs/Windows 7/8 Uninstall a program)

    3. Remove other security tools installed. Use

    http://www.appremover.com/ to double check no left overs are present.


    4. Clean your system and registry with the Free Ccleaner.exe

    http://www.piriform.com/ccleaner/download/slim free CCleaner <= click here

    5. Download to your desktop and run the

    ZA removal tool

    http://download.zonealarm.com/bin/fr...load/clean.exe <= click here


    now reboot computer
    after running ZA Removal tool.


    6. Now Install the latest ZA version 13.3 Without Touching any Default settings,
    and Do Not Restore Saved Settings from the old install.
    Let us know how you have managed to resolve the issue. It will help other users with the same problem.
    Last edited by GeorgeV; November 20th, 2014 at 01:48 PM.
    GeorgeV
    ZoneAlarm® Extreme Security


    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    Join Date
    Jul 2012
    Posts
    9

    Default Re: Conflict detection

    Well George, you saved my butt again. So far either you or Fax have fixed any problem that I've managed to create <grin> Thanks a bunch, worked like a champ.
    Dusty

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