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Thread: [SOLVED] Error #1619 trying to install ZA 11 --> Install latest version

  1. #1
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    Default [SOLVED] Error #1619 trying to install ZA 11 --> Install latest version

    I'm trying to install ZA Free Firewall + AntiVirus 11, with the downloader zaSetupWeb_110_000_018, but, I can't install it because I get error #1619 "This installation package could not be found." I was trying to update version 10, so, I downloaded the clean.exe uninstaller, ran it to uninstall the incomplete ZA 11 install, which partially installed, and tried again and I still get error #1619.


    I had tried to use the software after the installer just to see if the error was bogus, but, there were 2 issues I noticed, so, it didn't install right. The first was that there was no AV signature version information in the About box. In fact, there were only 2 lines in the About box at all. The other was the password could not be changed/set. When I choose OK, it says the password cannot be changed/set.


    I'm running Windows 7 64 bit Home Premium SP 1.


    Any ideas?
    Last edited by dbminter; November 12th, 2012 at 12:11 PM.

  2. #2
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    Default Re: Error #1619 trying to install ZA 11

    To follow up, since I needed to restore my image of the Windows partition to restore back to ZA 10 anyway, I restored my factory default Windows partition, imaged before Windows was ever even started for the first time, and tried to install ZA 11. Got the same error number problem, so, I can't get ZA 11 to install at all on my system.

  3. #3
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    Default Re: Error #1619 trying to install ZA 11

    Thank you for reporting the this issue. We are looking into it..

    Forum Moderator.
    Click here for ZA Support
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    Closed Sundays and Holidays

  4. #4
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    Default Re: Error #1619 trying to install ZA 11

    Yes, I have the same error on my machine. I hope you can fix this quickly

  5. #5
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    Exclamation Re: Error #1619 trying to install ZA 11

    First thing is that you need to use a Web installer our ours.

    If your not using a installer file with the word WEB in the filename then it will not work.

    If you are using a web installer then we need to get logs from your install so that development can troubleshoot the issue further and get a fix out asap.


    Here is how to collect logs.

    The ZoneAlarm Diagnostic tool needs to have been installed on the PC. If its not on the PC then disregard these directions.

    Click Start > All Programs > Check Point > ZoneAlarm > ZoneAlarm Diagnostics Tool

    When the Diagnostics tool open click the Collect Data button.

    Enter your email address in field provided.
    In the case number field enter the following: forum1619

    Now click the OK button.

    The tool will now collect the logs and upload them to development.

    Please post a message back to this thread to let us know you submitted logs successfully.

    Thank you
    Forum Moderator
    Last edited by GeorgeV; January 29th, 2014 at 08:39 AM. Reason: fix typo
    Click here for ZA Support
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    Closed Sundays and Holidays

  6. #6
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    Default Re: Error #1619 trying to install ZA 11

    Sorry, I didn't know there was a reply to my post. I never received an e-mail saying there were replies and I only just now checked back in on it.


    As for logs, I see there's a 0.20 Build of the installer. I will try installing that tomorrow after Wednesday's disk image is complete. If I still get a 1619 error, I'll send the logs as requested. Otherwise, I'll post that I got a successful install so this can be closed.
    Last edited by dbminter; November 20th, 2012 at 05:39 PM. Reason: Added bit about posting if successful install, too.

  7. #7
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    Default Re: Error #1619 trying to install ZA 11

    You wont have the issue if you use the 11.0.000.020 full installer version thats found in the Official Information section of the forum
    Click here for ZA Support
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  8. #8
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    Default Re: Error #1619 trying to install ZA 11

    Installed Build 11.0.000.020 with the full installer from the forum links. So, it works now. Thanks!

  9. #9
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    Default Re: Error #1619 trying to install ZA 11

    Thank you for taking the time to report back. Revising thread title to hint to solution and closing it.

    Thanks,
    Fax

    Click here for ZA Support
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    Closed Sundays and Holidays

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