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Thread: Error#1603: Fatal Error During Installation> You can not install 2 different ZA ver.

  1. #1
    Bransby Guest

    Exclamation Error#1603: Fatal Error During Installation> You can not install 2 different ZA ver.

    Hi

    I have searched these forums and the web but can't find anything on this.

    I'm running Windows XP SP 3 on a Dell Inspiron 1501. I've recently uninstalled Avast, ran a registry cleaner afterwards to make sure it's completely gone, have disabled Windows Firewall, no other AV or Firewall running, every time I try to install Zonealarm free it gets to 10% installed and this error pops up:

    "Installation encountered an error and cannot continue. You can try the installation again at a later time. Error# 1603: Fatal error during installation."

    I've had Zonealarm installed on this machine successfully previously but had removed it completely, I also have it installed on various other machines and have never encountered this error before, and I can't find anything specific about what the error relates to.

    Any ideas anyone?

    Thanks

    Bransby

  2. #2
    Join Date
    Jun 2006
    Location
    The 3rd Coast - South Central Texas
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    10,466

    Smile Re: Error#1603: Fatal Error During Installation - Zonelaram Free

    Hello;

    it sounds like you have a Corrupted or incomplete ZA Free Install module;

    You will need to Uninstall the ZA Free and follow these Instructions to be able to Download a Fresh current Copy of ZA Free and Clean Install:

    The instruction for a clean install are below,

    1. Download the latest version http://www.zonealarm.com/security/en...download-b.htm <== click here

    2. Remove your current ZA version (in XP use Windows add/remove programs)

    3. Remove other security tools installed. Use http://www.appremover.com/ to double check no left overs are present.

    4. Clean your system and registry with the Free Ccleaner.exe
    http://www.piriform.com/ccleaner/download/slim <= click here

    5. Download to your desktop and run the ZA removal tool, <= click here
    to double check no ZA left overs are present.
    now reboot computer after running ZA Removal tool.

    6. Now Install the latest ZA version without touching any default settings,
    and Do Not Restore Saved Settings from the old install.
    Let us know how you have managed to resolve the issue. It will help other users with the same problem.
    Last edited by GeorgeV; November 29th, 2012 at 11:58 AM.

  3. #3
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,648

    Default Re: Error#1603: Fatal Error During Installation - Zonelaram Free

    Other helpful info.

    Make sure to installed in C:\ drive, The same partition as the Windows OS.

    error 1603: See at this link.

    http://support.microsoft.com/kb/834484

    Avast uninstall utility here :

    http://www.avast.com/uninstall-utility

    Have a nice Day
    Last edited by Sky Soldiers; November 29th, 2012 at 03:29 PM. Reason: reword

  4. #4
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Error#1603: Fatal Error During Installation - Zonelaram Free

    Actually there are a couple threads on this and the solution.

    Problem stems from an installer that was not released and we don't know where users downloaded it from.

    If you down load the last installer from our website you wont have the issue.

    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  5. #5
    Bransby Guest

    Default Re: Error#1603: Fatal Error During Installation - Zonelaram Free

    Hi Guys

    Thanks for the replies. I've uninstalled all previous version of Zonealarm and Avast, have run both the Zonealarm and Avast cleanup utlities (a few times now), run the Appremover suggested, and have run registry cleanups, both Ccleaner and one called Abexo that I've used for a while. The installer I'm using is direct from the Zonealarm site.

    Still get the same error.

    GeorgeV - thanks for the links and suggestions, I would have thought they'd have done the trick, but apparently not.

    Sky Soldiers, thanks for that, I had read that bit on the MS site about the 1603 error and had been making sure to install to the C:\ and had run the installed from the C:\ root too, thanks for the link to the Avast cleaner to, that was useful.

    Moderator, a search on Error 1603 on the forums returned no results hence my posting this.

    Really baffling me this, I've used Zonealarm for years over XP and Win7 machines, both with Avast and without it and have never come across this before.

    Thanks for your help guys, much appreciated.

    Bransby

  6. #6
    Join Date
    Aug 2009
    Location
    Texas Gulf Coast
    Posts
    1,648

    Default Re: Error#1603: Fatal Error During Installation - Zonelaram Free

    You could try this as another option in your XP PC to remove all remnants of
    ZoneAlarm on your system.Then try to install again.Nothing to lose.

    Backup the registry before editing the registry if you go this route.

    http://server.iad.liveperson.net/hc/...96&action=view

    Have a nice Day
    Last edited by Sky Soldiers; December 2nd, 2012 at 09:10 AM. Reason: Typo

  7. #7
    Join Date
    Dec 2002
    Location
    San Carlos, California
    Posts
    1,636

    Default Re: Error#1603: Fatal Error During Installation - Zonelaram Free

    Hello,

    Upload your logs.

    Go to Start
    All Programs
    Check Point
    ZoneAlarm
    ZoneAlarm Diagnostics tool

    Check all logging boxes
    Click the collect logs button
    Input your email
    In the case number field input: forum1603error

    Click OK

    Tool will collect and upload logs to us.
    After it has successfully completed then reply to this thread let us know it was uploaded, We will check it out to see if we can tell what the issue might be.

    Forum Moderator
    Click here for ZA Support
    Monday-Saturday__ 6am to 10pm Central time
    Closed Sundays and Holidays

  8. #8
    ghencea Guest

    Default Re: Error#1603: Fatal Error During Installation - Zonelaram Free

    I have this problem too. Cannot install AV from any package, trial or free. Firewall works ok, AV gives 1603 error and "try again later" message. Then, if I open the firewall and click for Install Antivirus, says cannot find avsetupweb.exe. Any other AV can be installed easily, ZA is the only one with this issue.

  9. #9
    ghencea Guest

    Default Re: Error#1603: Fatal Error During Installation - Zonelaram Free

    I must say that the installer package was downloading from the ZA site and any other tries or solutions from this forum didn't work.

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