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Thread: ZA Pro Antivirus + Firewall: PC's Freeze Up

  1. #1
    DKEETELAAR Guest

    Default ZA Pro Antivirus + Firewall: PC's Freeze Up

    Hi, I installed ZA Pro Antivirus + Firewall.
    No problems here. Updates (took 20 minutes!!!) and scans were performed nicely.
    However, after rebooting the PC freezes up totally. Doesn't even repond to Ctr+Alt+Del.
    Had to reboot in Safe Mode to remove ZA completely.
    Now if you think this is an incident think again. I have the same issue on 5 different Windows 7 PC's.
    What's wrong with this application?

  2. #2
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: PC's Freeze Up

    Hi!

    sorry all users here. Please report the issue directly to ZA technical support at the link in my signature (look for the live chat icon at the main ZA support page).

    Please let us know here if you manage to resolve the issue (and how). It may help other users if they have the same problem.

    Before you report please try to boot your system only with ZA and standard OS software. You may use a third party software that is not compatible with ZA:

    1.) Click Start
    2.) Type MSConfig in the search box and press enter
    3.) Once in MSConfig, click the Startup Tab
    4.) Remove the checks from everything except "zatray"
    5.) Click the Services Tab
    6.) Place a check in "Hide All Microsoft Services"
    7.) Now remove checks from everything other than TrueVector Internet
    Monitor and ForceField (or ZA toolbar depending on the version of ZA used), and click OK.
    8.) Restart your computer

    How does it work Now?

    NOTE: You can place your computer back into a normal startup process by
    going back into msconfig and choosing the Normal Startup option on the
    General tab.

    Thanks,
    Fax
    Last edited by fax; December 7th, 2012 at 04:57 AM.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

  3. #3
    DKEETELAAR Guest

    Default Re: ZA Pro Antivirus + Firewall: PC's Freeze Up

    You may have tipped me off concerning conflicting programs.
    Currently testing with one PC previously installed with anti malware program which is now removed.
    So far so good. Thanks!

  4. #4
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,291

    Default Re: ZA Pro Antivirus + Firewall: PC's Freeze Up

    Glad to hear your issue seems resolved and thank you for taking the time to report back.

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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