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Thread: BSOD after updating XP with zafwSetupWeb_110_000_038.exe

  1. #1
    drgeoff Guest

    Default BSOD after updating XP with zafwSetupWeb_110_000_038.exe

    I've been using ZoneAlarm's free firewall for years and always updating when prompted. Got a prompt this morning and did the update (custom install - no toolbar, no default search etc). Rebooted XP Pro to the login/password screen. Clicked my name, entered the password and was greeted with a blue screen: Invalid_Kernel_Handle. Power off and reboot gave the same again.

    Rebooted into safe mode, logged in and choose 'System restore'. There was a Restore Point 'Install XP KB943232' which had a date and time around when I updated ZoneAlarm. That got me back to a working PC that I could log in to normally.

    I used Control Panel, Add/Remove Programs to remove ZoneAlarm. Googled KB943232, downloaded it and installed it. Rebooted the PC and logged in. Everything OK. (Just to be safe I did a backup of the PC to my Windows Home Server.)

    Installed ZoneAlarm as before by running zafwSetupWeb_110_000_038.exe. Finished installation and rebooted. Yes. BSoD Invalid_Kernel_Handle again.

    Safe mode and System Restore again. Noticed that I now had two restore points labelled 'Install XP KB943232'. Choose the first one and did a restore. Back to a working PC again. Used Control Panel, Add/Remove Programs to remove ZoneAlarm. Noticed that the size was only 1.7 Mbyte - I'm sure I've seen a much higher figure previously.

    So I currently have a functioning PC but no ZoneAlarm.

    What gives? Anyone else experiencing this?

  2. #2
    Join Date
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    Default Re: BSOD after updating XP with zafwSetupWeb_110_000_038.exe

    The kernel error points to other components hooking at kernel level that conflicts with ZA. Do you have other security tools installed? These are typically the software that hooks at OS kernel level. If not, did you experience any virus infections lately?

    Also check that your CO is fully up to date.
    Thanks,
    Fax
    Last edited by fax; January 10th, 2013 at 12:12 PM.

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  3. #3
    drgeoff Guest

    Default Re: BSOD after updating XP with zafwSetupWeb_110_000_038.exe

    I have AVG Free and Spybot installed. Been running those and ZA for years (more than 5). No virus infection reports for several months. And everything was fine with the ZA version I had before the upgrade today. I'd think about re-installing an earlier version of ZA if I could get hold of it.

    What is CO?

  4. #4
    Join Date
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    17,286

    Default Re: BSOD after updating XP with zafwSetupWeb_110_000_038.exe

    Fully remove AVG and SpyBot and install ZA only then to see if conflicts have been introduced with the new version. If it works install them one by one. Ensure they are the latest version.

    Sorry, I meant OS and not CO. Lol.

    Thanks,
    Fax

    Click here for ZA Support
    Monday-Saturday 6am to 10pm Central time
    Closed Sundays and Holidays

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