I have been a tech and own my own shop for 17 years and the tech support via chat is almost useless. Maybe one of you out there has a clue.
I followed all problem install steps
1. Uninstall Reboot reinstall
2. Run clean.exe reboot reinstall full program without download stub
3 Made sure date and time were set correctly
4. Made sure there were no additional antivirus program.
This customers PC had the paid version of the suite which was installed by me succsefully and worked perfect for 6 monthes and that's when the program would no longer open whether done via icon on deskto or open as administrator via icon. Systray is saying Zone Alarm disabled. I set it to diusplay. No luck. Process manager does show ZAsystray but it's not there although activated.