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Thread: ZoneAlarm update installs but then hangs during Configuration

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  1. #1
    Join Date
    Jan 2013
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    2

    Default ZoneAlarm update installs but then hangs during Configuration

    I just updated ZoneAlarm Free Firewall to version 11.0.000.038. The installation seem to work since the firewall is running. But there is the Configuration window ("Configuring ZoneAlarm Firewall ...") that I assume is part of the installation. It has now been stopped at 20 % progress for about three hours. I rebooted the computer, but it came up automatically again.

    Running Windows 7 Pro.

    Thanks,

    jp

  2. #2
    Join Date
    Jan 2013
    Posts
    2

    Default Re: ZoneAlarm update installs but then hangs during Configuration

    Uninstall, or if that doesn't work, using ZoneAlarm's Clean uninstall utility should work. But then you loose your settings, there must be a way to save the settings if you do a clean install. I was on chat with a tech support (that's what they say to do if you have to uninstall), he wasn't very helpful when I asked about keeping the settings during a reinstall, so then at the end he said: "Though just to let you know we have limited support for our Free products. For any other troubleshooting you need to use our online forum." and kicked me off.

    And I thought tech support was free for Installation questions, even for the free version.

  3. #3
    Join Date
    Nov 2004
    Location
    localhost
    Posts
    17,290

    Default Re: ZoneAlarm update installs but then hangs during Configuration

    Yes, sorry no official support for free version only this forum maintained by users.

    Just remember to backup your settings under ZA tools --> Preferences --> Back up. Then restore the file after you have finalised the new installation.

    I would recommend to start from zero when moving to major ZA releases or if your ZA is rather old (e.g. 1 years).

    Thanks,
    Fax

    Click here for ZA Support
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