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Thread: Continuous reboot after installing latest ZA Free --> Update XP to SP3, update ZA

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    Digsy Guest

    Exclamation Continuous reboot after installing latest ZA Free --> Update XP to SP3, update ZA

    I installed the latest version of ZoneAlarrm Free twice last night. The first was an upgrade over a much older version and the second was a completely clean install of ZoneAlarm Free and ZoneAlarm Free AV after removing the previous ZA install and my old AV software (Avast).

    But installs resulted in the same bug upon boot up:

    Computer boots as normal as far as the "Welcome" screen
    Instead of the desktop appearing after a few seconds, the screen goes black.
    Computer resets itself and reboots.
    Continue ad infinitum...

    The computer wil boot from safe mode but thankfully I set a system restore point as the uninstall does not run from Safe mode. System restore to before the install enables the computer to boot successfully, but obviously with no ZA functionality.

    I've used ZA Free for years but your last "must have" upgrade also borked my system. I can't remember how but that's the reason my previous install was so out of date. I figured I would try this one because you might have fixed the install bugs by now. Obviously not

    I've read this thread: http://www.zonealarm.com/forums/show...tinuous-reboot
    This is not applicable because I didn't update anything else at the time, other than ZA Free.

    ...and this one:
    http://www.zonealarm.com/forums/show...-InCD-conflict
    I do use Nero, but I don't use InCD.

    Any advice greatfully received, but please don't ask me to get into doing hours of diagnositcs for you. If there isn't a simple workaround I'll just find a different product that works on my PC.
    Last edited by GeorgeV; May 13th, 2013 at 11:10 AM.

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